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HCS 350 Course Material HCS 350 Entire Course (UOP) HCS 350 Week 1 DQ 1 Describe the significance of professional health care communication. Why is professional health care communication important? What are some examples of problematic written, oral, or nonverbal communication you have experienced in the workplace? How did you resolve these situations? • HCS 350 Week 1 DQ 1 • HCS 350 Week 1 DQ 2 • HCS 350 Week 1 Nursing Expertise Self-Report Scale and Reflection • HCS 350 Week 2 DQ 1 • HCS 350 Week 2 DQ 2 • HCS 350 Week 2 Communication Style Case Study • HCS 350 Week 3 DQ 1 • HCS 350 Week 3 DQ 2 • HCS 350 Week 3 Delegation Example in a Health Care Setting Presentation • HCS 350 Week 4 DQ 1 • HCS 350 Week 4 DQ 2
HCS 350 Course Material HCS 350 Week 1 DQ 2 HCS 350 Week 1 Nursing Expertise Self-Report Scale and Reflection (UOP) Answer each question based on your personal experience as a nursing professional.Write a 350-word reflection on your results from the Nursing Expertise Self-Report Scale and explain how you plan to use this information to improve your communication skills in health care settings. • Why is nonverbal communication important? What is an example of nonverbal communication in health care settings?
HCS 350 Course Material HCS 350 Week 2 Communication Style Case Study (UOP) HCS 350 Week 2 DQ 1 What are the differences between effective and ineffective communication? Based on your professional experience, provide a classic example of each, according to situations you were in personally or that you have observed. • Describe the scenario and communication style. If you could do this over again, how could you improve the communication? How was communicating effectively important in the health care profession and to the outcome of this interaction?Write a 200- to 350-word analysis for each scenario
HCS 350 Course Material HCS 350 Week 2 DQ 2 HCS 350 Week 3 Delegation Example in a Health Care Setting Presentation (UOP) Create, present, and submit a 10- to 12-slide Microsoft® PowerPoint® presentation in a script format and with detailed speaker notes. The presentation must include the following: • The delegation model or process • The delegation issue in your workplace • The stakeholders in their different health care roles • How to choose the right stakeholder for the job • Provide examples of various communication skills related to delegation. In your workplace, what tasks would you delegate to an unlicensed caregiver, a peer, or a physician? How would you communicate each task to the appropriate person?
HCS 350 Course Material HCS 350 Week 3 DQ 1 HCS 350 Week 3 DQ 2 List the theoretical principles of effective therapeutic communication. Why is client-centered therapeutic communication important? • Describe the effects of diversity, ethnicity, and culture on communication. What are some examples of problematic communication with culturally, ethnically, or socioeconomically diverse clients or patients in health care settings?
HCS 350 Course Material HCS 350 Week 4 DQ 1 HCS 350 Week 4 DQ 2 Why is collaboration as a conflict management style the most difficult to achieve? Why is it often the most effective? • Consider collaborative communication and therapeutic interventions to improve care for health care clients, patients, and the overall community. In what ways can collaborative communication and therapeutic interventions improve health outcomes? In your workplace, which interventions work best for you? Which need improvement for your team to achieve greater success?
HCS 350 Course Material HCS 350 Week 4 DQ 3 HCS 350 Week 4 Personal and Professional Health Care Communication (UOP) Resources: Assignment Grading Criteria: Personal and Professional Health Care Communication & University of Phoenix Material: Personal and Professional Health Care Communication For this assignment, you will choose from the following options: • Option 1: Personal and Professional Health Care Communication Paper • Option 2: Personal and Professional Health Care Communication Podcast • Option 3: Personal and Professional Health Care Communication Presentation • How might a meeting’s success be measured? How can groups or teams use this information to set goals for conducting meetings?
HCS 350 Course Material HCS 350 Week 5 Crisis Management Communication Plan (UOP) HCS 350 Week 5 DQ 1 What are three strategies for resolving communication challenges? Why are identifying and implementing strategies for resolving communication challenges important in today’s health care settings? Provide an example of a communication challenge you have recently faced in your health care setting and explain how attempts at resolution were made and if those attempts were effective. • Create a 750- to 1,050-word crisis management communication plan for a health care organization or health care setting with which you are familiar. Include the following in your plan: • An explanation of how communication dynamics may differ in times of crisis, mass trauma, or disaster • Three ways to reduce stress during a crisis • Three ways to resolve potential communication challenges Cite at least two peer-reviewed references supporting the strategies used in your communication plan.
HCS 350 Course Material HCS 350 Week 5 DQ 2 • What are some examples in your health care setting of current communication approaches for dealing with internal emergencies or crises and external emergencies or disasters? How might they be improved?
