South Team Triage

1. South Team Triage

2. Geographical Areas • South Team – • Topuni ( South of Kaiwaka & before Wellsford) to Aubrey St & Cross St Regent. • North of these areas, North Team Triage, Puriri House, 5 Three Mile Bush Rd, Kamo • 430 4101 ext 3502

3. Role Overview • Entry Point for all Key Stake Holders • GP’s • Counsellors • WINZ • Forensic Services • Probation • Client Self-Referral • CATT • IPU

4. Referrals arrive via; • RMS Lite - E-referral • Email • Fax • Phone Contact • Self Presentation

5. Triage Support Person ; • Determines what Team is required for ALL E-Referrals coming in • Opens the Jade Case for South Team & TRW referrals • Scans all Documentation into Jade • Updates & Maintains Caseload List and Spreadsheet • Completes all Letters of Correspondence to Referrer and Client

6. Triage Nurse ; • Referral Screened • Checks Jade History • Risks/Alerts • Concerto • Contacts referrer/client if insufficient information available • Contact – A face to face appointment is offered, if client is unable to attent or accept – the Triage Assessment is completed via phone. • Determines level of risk and degree of urgency • Completes Triage Assessment Document • Referral discussed at Team’s Meeting for Allocation

7. Criteria for Admission to Mental Health Services (NDHB Policy 1:1) • Rationale: The Government’s national Mental Health Strategy requires that MHS are delivered to the 3% of people who are most severely affected by mental and addiction illness. All MHS will give priority to those Eligible Persons with the most serious problems. • Standard: People are accepted for treatment by the MHS who meet the following criteria; • Have an identifiable mental illness, which causing acute distress and/or enduring disability. • Are exhibiting behaviour causing acute distress and/or enduring disability and mental illness has not as yet been excluded as the cause of the behaviour.

8. Criteria for Admission to Mental Health Services continued… • These services will not be available to people whose problems are solely: • Violence and anger • Intellectual disability (includes post-head injury) with or without behavioural problems • Learning difficulties • Criminal activities (antisocial behaviours) • Parenting difficulties • Alcohol and drug abuse • Sexual abuse • Conduct disorder

9. Psychiatrist Support: • Medication Review • Special Authority Numbers • This process occurs via Psychiatrist to GP phone call, letter or when necessary a face to face consult with the client.

10. Triage Time Frame • Our Time Frame is governed by the NDHB Client Pathway (Mar 2011) – • Crisis – Every attempt should be made to attend to a crisis call within 1 hour of referral by CATT • Urgent – Face to Face contact between a MH Clinician and client within 24-48hours • Non Urgent – Triage/Referral within 2weeks.

11. E-Referral Requirements • Current Address & contact details • Current Medication • Reason for referral • Action taken prior to referral eg: counselling, trialled medication (effects) • History and risk factors • Prior investigation – physical attributes • Pathology results • Urgent referrals must be faxed to crisis team via fax or phone

12. Questions & Answer Time