NASC Accreditation Brigham Young University

1. NASC AccreditationBrigham Young University Standard 5 – Library and Information Resources

2. Assumptions • Library includes • Harold B. Lee Library • Howard W. Hunter Law Library • Information Resources includes • Libraries and associated resources • TEC Rooms • Labs (Access Point, Library Labs, Disciplinary) • Audio/Visual and Media Services • CID and “branch offices” • Learning Resource Centers (Library & others) • “Blackboard”

3. Required Exhibits’ Compliance • Printed Materials that describe hours and services (see exhibit 13). • Information pamphlets • Research Guides • Websites • Policies, regulations, and procedures for developing and managing resources. • Library Collection Development Policy • Faculty Guides • Online request forms & Expedited Delivery Service • OIT’s Portfolio Management Process • Statistics on use of library and other learning resources. • Patron/User counts • Circulation • In-house use of materials • Web statistics (exhibit 12) • Reference activity • ILL and Faculty Document Delivery • Others

4. Required Exhibits’ Compliance • Statistics on library collection and inventory of other learning resources. • ARL, ACRL, IPEDS, Common Data Set, etc. 5 & 6. Assessment measures to determine the adequacy of facilities (5) and holdings, information resources and services (6). • LibQUAL+™ • Assessment Study • Cost per use study • Feedback surveys • Annual inspections (ITI and product reviews) • Others 7. Data regarding number and assignments of library staff. • ARL statistics • Website list of personnel • Human Resources Training & Development Manager • Self-assessment document for External/Internal Review

5. Digitizing Scott Eldredge Randy OlsenUniversity Librarian Julene Butler Associate University Librarian LIS Bill Lund Administrative Asst/Donor Relations Manager Cali O’Connell Budget Officer Allen Arnoldsen HR & Training/ Development Manager Quinn Galbraith Building Manager Justin Stewart HR/Training Coord. Erva Rieske Communications/ Outreach Manager Michael Hooper Executive Secretary Wendy Durán Assessment Officer Brian Roberts Terry Dahlin Assistant University Librarian for Public Services Robert Murdoch Asst. University Librarian for Collection Development & Technical Services Scott Duvall Assistant University Librarian for Special Collections Special Collections General Services Music/Dance Humanities/Religion Catalog Periodicals Social Sciences Access Services Conservation Records Management Acquisitions Science/Maps Microforms Digital Historical Preservation Exhibits Required Exhibits’ Compliance • Chart showing the organizational arrangements for managing libraries and other information resources (Library).

6. Required Exhibits’ Compliance • Chart showing the organizational arrangements for managing libraries and other information resources (OIT).

7. Required Exhibits’ Compliance • Comprehensive budget(s) for library and information resources. • Library, CID, Labs & OIT • Vitae of professional library staff. • See Exhibit 7 • Formal, written agreements with other libraries. • Utah Academic Library Consortium (UALC) • CES Library Consortium • Greater Western Library Alliance (GWLA) • Association of Research Libraries (ARL) • Research Libraries Group (RLG) • Online Computer Library Center (OCLC) • Computer usage statistics related to the retrieval of library resources. • See Exhibit 3 • Printed information describing user services provided by the computing facility. • See Exhibit 1 • Studies or documents describing the evaluation of library and information resources. • See Exhibits 5 & 6

8. Where We Shine

9. Standard 5.A – Purpose and Scope Support teaching, learning and research 5.A.3 – Information resources and services are determined by the nature of the institution’s educational programs and the locations where programs are offered. • Representation on decision making councils • Dean’s Council • Curricular Council • Faculty Advisory Council • Faculty Library Council • Integration into teaching and learning programs • TLSS • Faculty Liaison Program • CID • Blackboard • TEC Rooms

10. Standard 5.B – Information Resources and Services Sufficient information resources and services 5.B.5 – Computing and communications services are used to extend the boundaries in obtaining information and data from other sources, including regional, national, and international networks. • Establishment of Cooperative Associations • RLG • OCLC • GWLA • Strong subscription base to electronic databases & e-books • Standards compliant infrastructure (e.g., SCORM) • Connections to Academic and Research Networks (Internet 2) } Needed materials available directly from these groups (often electronically)

11. Standard 5.C – Facilities and Access Adequate facilities / Readily available 5.C.1 – Library and information resources are readily accessible to all students and faculty and are sufficient in quality, level, breadth, quantity, and currency to meet the requirements of the educational program. • LibQUAL+™ • Assessment Study • Example – Computer workstations • 350+ in reference areas • 104 in Library Instruction Labs • 270+ in Access Point Labs • Equipment renewed on 3 year cycle w/ITI funding

12. Standard 5.D – Personnel and Management Adequate in number and areas of expertise 5.D.2 – Library and information resources staff include qualified professional and technical support staff, with required specific competencies, whose responsibilities are clearly defined. • IMC supports staff for Blackboard • 105 Professional Staff (Faculty & Administrative) • 224 Support Staff & Student Assistants • Awards & Honors • Professional Organizations • Library Associations • University Departments

13. Standard 5.E – Planning and Evaluation Planning that supports teaching and learning with related evaluation processes that assess effectiveness of services 5.E.1 – The institution has a planning process that involves users, library and information resource staff, faculty, and administrators. 5.E.3 – The institution regularly and systematically evaluates the quality, adequacy, and utilization of its library and information resources and services, . . . • Annual Resource Planning Process • Infrastructure Planning Process • Strategic Planning Committee • Process Improvement • Subject Specialists • Reference Services • Scholarly Communications Crisis • Ongoing Assessment Efforts • LibQUAL+™ & Assessment Report • External/Internal reviews (OIT 2001, Library 2003)

14. Areas to Improve

15. 5.A.1 –The institution’s information resources and services include sufficient holdings, equipment, and personnel in all of its libraries, instructional media and production centers, computer centers, networks, telecommunication facilities, and other repositories of information to accomplish the institution’s mission and goals. • Though the electronic databases are expanding, the library feels a strong need to improve journal holdings to satisfy the needs of faculty and students. • Insufficient number of support personnel.

16. 5.B.2 – Library and information resources and services contribute to developing the ability of students faculty, and staff to use the resources independently and effectively. • The Library Instruction and Information Literacy program at the Lee Library needs to be better incorporated into the curriculum. • As the library extends its services to Independent Study students and other distributed learners, current resources will be inadequate to meet growing demand.

17. 5.D.6 –The institution provides sufficient financial support for library and information resources and services, and for their maintenance and security. • Insufficient support from technology specialists across the University.