1 / 33

Singapore Knowledge Cafe Workshop November 2010

Singapore Knowledge Cafe Workshop November 2010

dgurteen
Download Presentation

Singapore Knowledge Cafe Workshop November 2010

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation Theodore in an Oxford Historian Gurteen Knowledge

  2. The Gurteen The Gurteen Knowledge Knowledge Café Café Gurteen Knowledge

  3. The birth of the The birth of the Gurteen Knowledge Gurteen Knowledge Café London, September 2002 Café

  4. Begin with the end in mind Begin with the end in mind • To teach you about Gurteen Knowledge Cafes and how to run them • Raise awareness of the role of conversation in your organizational lives • Encourage you to create more opportunities in your organization for creative conversation Gurteen Knowledge

  5. Agenda Agenda • 09:00 – 09:30 Business is a Conversation (30 mins) • 09:30 – 10:00 Knowledge Café Process (30 mins) • 10:00 – 10:15 Conversation + Q&A (15 mins) • 10:15 – 10:30 Coffee (15 mins) • 10:30 – 11:30 Knowledge Cafe (60 mins) • 11:30 – 12:00 Knowledge Circle (30 mins) Gurteen Knowledge

  6. Business is a Conversation Business is a Conversation Gurteen Knowledge

  7. Business is a conversation Business is a conversation Business is a conversation because the defining work of business is conversation - literally. And 'knowledge workers' are simply those people whose job consists of having interesting conversations. David Weinberger The Cluetrain Manifesto • Conversation is central to all that we do Its our job! •

  8. Conversation is a meeting of minds Conversation is a meeting of minds Conversation is a meeting of minds with different memories and habits. When minds meet, they don't just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought. Conversation doesn't just reshuffle the cards: it creates new cards. • Theodore in an Oxford Historian Conversation is creative Theodore Zeldin Conversation •

  9. KM is about understanding KM is about understanding For all our knowledge, we have no idea what we're talking about. We don't understand what's going on in our business, our market, and our world. KM shouldn’t be about helping us to know more. It should be about helping us to understand. So, how do we understand things? It's through stories that we understand how the world works. • Its about understanding & sense making Through conversation & storytelling • David Weinberger, The Cluetrain Manifesto

  10. Conversation is dialogue Conversation is dialogue The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation Theodore in an Oxford Historian Gurteen Knowledge

  11. Principles of Dialogue Principles of Dialogue • • • • • • • Suspend assumptions, do not judge Observe & listen to one another Welcome differences & explore them Allow taboo subjects to be raised safely Listen to your inner voice Slow the discussion Search for the underlying meaning Dialogue is based on the work of the physicist David Bohm Gurteen Knowledge

  12. Summary Summary • Business is a conversation • Conversation is creative • Understanding is more important than knowing more • Dialogue is the key to quality conversations Gurteen Knowledge

  13. Conversation is a learning technology Conversation is a learning technology Conversation is the most powerful learning technology ever invented. Conversations carry news, create meaning, foster cooperation, and spark innovation. Encouraging open, honest conversation through work space design, setting ground rules for conversing productively, and baking conversation into the corporate culture spread intellectual capital, improve cooperation, and strengthen personal relationships. • Jay Cross is a champion of Informal Learning Jay Cross, Informal Learning Gurteen Knowledge

  14. Conversation is our Conversation is our most effective KM tool most effective KM tool Our most effective KM tool is conversation. The words we choose, the questions we ask, and the metaphors we use to explain ourselves, are what determine our success in creating new knowledge as well as sharing that knowledge with each other. Nancy Dixon Nancy Dixon Common Knowledge Associates Gurteen Knowledge

  15. The Gurteen Knowledge Cafe The Gurteen Knowledge Cafe Gurteen Knowledge

  16. What is a Gurteen Knowledge Café? What is a Gurteen Knowledge Café? • A Gurteen Knowledge Café brings a group of people together to have an open, creative conversation on a topic of mutual interest to surface their collective knowledge, to share ideas and to gain a deeper understanding of the issues involved. • Ultimately leading to action in the form of better decision making and innovation and thus tangible outcomes. Gurteen Knowledge

  17. The Gurteen Knowledge Café is fundamentally different to other forms of knowledge café or the World café. • No table hosts or leaders • No reporting back • No capture of outcomes • No group summarisation • Less controlled Gurteen Knowledge

  18. Principles of the Gurteen Knowledge Principles of the Gurteen Knowledge Cafe Cafe • • • • • • • • • • Relaxed, non-threatening, open conversation As close to a pub or dinner conversation as possible No manipulation of people; no hidden agendas Everyone is equal; no table leaders; no reporting back No one is forced to do anything – OK to just listen Trust people to talk about what is important to them OK to go off-topic – that’s what good conversations do No group summarization or attempt to reach consensus No capture of outcomes; no flip charts in the room Principal outcome: what people take away in their heads Gurteen Knowledge

  19. What are the outcomes? What are the outcomes? • Real outcomes are what you take away in your head – A deeper understanding of the issues discussed – A deeper insight into other people’s perspectives – A better appreciation of your own point of view – Engagement with the subject – Better relationships – Better position to make more informed decisions and to take action! • Intangible outcomes but valuable nevertheless Gurteen Knowledge

  20. The Process The Process • Set the context – normally a speaker • An open-ended trigger question • Small group conversations at tables • Whole group conversation in a circle • Share actionable insights Gurteen Knowledge

  21. Sharing actionable insights Sharing actionable insights • Pass a talking-stick around the circle • When you receive it - share an actionable- insight from the café • A thought, an idea, an insight, something learnt – preferably an action • OK to pass Gurteen Knowledge

  22. Recording Outcomes Recording Outcomes The Gurteen Knowledge Café is best used when outcomes do not need to be captured or are captured as part of a larger process.

  23. Recording Outcomes Recording Outcomes • Café is about the transfer of tacit knowledge – not about making tacit knowledge explicit! • Recording group outcomes can free people from a sense of individual responsibility • Recording can stifle and disrupt conversation • Café often best as part of a larger process • Participants should not record group notes • OK for personal notes Gurteen Knowledge

  24. Recording Outcomes Recording Outcomes • Why? – That’s what we always do! – As a record – To share with others who were not there – To justify to boss – For a good business purpose • If nothing will be done with the record then don’t capture it! Gurteen Knowledge

  25. Ideas for recording outcomes Ideas for recording outcomes • Appoint an external person to take notes – Direct capture to laptop! • Capture 1 item from each person & collate • Encourage people to blog the session after the event • Avoid audio or video capture Gurteen Knowledge

  26. Applications of the Café Applications of the Café

  27. Reasons you might you use the Café Reasons you might you use the Café • Alternative to traditional presentation • Alternative to an after-action-review • Surface hidden problems & opportunities • Encourage knowledge sharing & informal learning • Spark action • Improve decision making and innovation • Address disengagement and lack of voice • Help people make sense of the world • Help people feel ownership of things Gurteen Knowledge

  28. Café Applications Café Applications • As a concluding session to a workshop or conference • As part of a merger • Expert talks • To transfer knowledge from retiring workers • Management training • To surface problems and issues • To surface ideas for an initiative Gurteen Knowledge

  29. Conversation/Questions Conversation/Questions Gurteen Knowledge

  30. Lets run a Knowledge Cafe Lets run a Knowledge Cafe Gurteen Knowledge

  31. Café Conversation Café Conversation What is the role of conversation in our organization and how do we encourage it? • What is your actionable insight that you will share at the end of the Café? Gurteen Knowledge

  32. www.gurteen.com www.gurteen.com David GURTEEN Gurteen Knowledge Fleet, United Kingdom Tel: +44 7774 178 650 Email: david.gurteen@gurteen.com Gurteen Knowledge

  33. Licence Licence • You may use these slides under the following Creative Commons Licence • Attribution-Share Alike 2.0 • http://creativecommons.org/licenses/by-sa/2.0/uk/ Gurteen Knowledge

More Related