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NEC Programme

NEC Programme. Sid Bulloch National Entitlement Card Manager ---------- SCNF/NEC Tuesday 18 th March 2008 “The Scottish Experience”. Citizen’s Account. Address Gazeteer. National Infrastructure. Electronic Service Delivery. Customer Relationship Management. National Entitlement Card.

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NEC Programme

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  1. NEC Programme Sid Bulloch National Entitlement Card Manager ---------- SCNF/NEC Tuesday 18th March 2008 “The Scottish Experience”

  2. Citizen’s Account Address Gazeteer National Infrastructure Electronic Service Delivery Customer Relationship Management National Entitlement Card NEC Programme CUSTOMER FIRST The Customer First Programme underpins the Scottish Government’s commitment to provide financial support for, and work in partnership with, all 32 of Scotland’s Councils to:Deliver more convenient and responsive public services.Encourage the take up of online (self-service) access to services.Ensure that at least 75% of core service requests can be dealt with at the first point of contact.

  3. NEC Programme • NEC Achievements • 1.3 million Mifare 4K card issued since March 2006 • Single nationwide public sector card format • Shared card management system • Shared bureau production service • Common application interfaces • Single ITSO scheme • NEC public/private sector forum • Estimated savings of > 3M Euros through joint tendering and shared resources

  4. NEC Programme Current Applications Concessionary travel Cashless catering School libraries Registration Controlled access Public libraries Leisure Vending Student matriculation card Taxi travel Credit Union Travel information Proof of Age Staff Cards Smoking cessation incentive + “show and go” services

  5. NEC Programme Current Developments Payment Cards Rewards / Incentives On –Line Learning Cultural Entitlements Transport e-Money HE/FE

  6. NEC Programme sid.bulloch@dundeecity.gov.uk Tel. 01382 433255 NEC Programme Office Dundee City Council Podium Block 28 Crichton St. Dundee DD1 3RZ www.entitlementcard.org.uk

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