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WEBINAR The Forrester Wave™: Customer-Centric Global Banking Platforms, Q3 2016

WEBINAR The Forrester Wave™: Customer-Centric Global Banking Platforms, Q3 2016. Jost Hoppermann, Vice President, Principal Analyst. September 13, 2016. Call in at 10:55 a.m. Eastern time. Agenda. The customer-centric global banking platform market Selection criteria and participating vendors

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WEBINAR The Forrester Wave™: Customer-Centric Global Banking Platforms, Q3 2016

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  1. WEBINARThe Forrester Wave™: Customer-Centric Global Banking Platforms, Q3 2016 Jost Hoppermann, Vice President, Principal Analyst September 13, 2016. Call in at 10:55 a.m. Eastern time

  2. Agenda • The customer-centric global banking platform market • Selection criteria and participating vendors • Wave criteria • Evaluation results

  3. Agenda • The customer-centric global banking platform market • Selection criteria and participating vendors • Wave criteria • Evaluation results

  4. Banking platforms vie for banks’ favor Out-of-the-box biz capabilities to provide immediate value. Customer experiences that go beyond channels and user interfaces. A clearly articulated and communicated strategy to understand future suitability. They need to convince banks’ AD&D teams that they offer:

  5. What is a banking platform? Banking platform • It is a comprehensive, but basically modular, pre-integrated set of banking applications that is designed to cover traditional areas of banking like retail and corporate banking. This software enables collaboration between different modules and, thus, also between the distinct business divisions and covers many, if not all, of the functional requirements of today’s banks. In particular, it contains a core banking system as well as multichannel functionality. Core banking • It is an important subset of a banking platform that includes deposits, credit and loans, and product configurators plus related basic customer data.

  6. And a customer-centric one? Customer- centric banking platform It is a banking platform with a strong focus on customer experience, channels, social media, analytics, and real-time customer-facing functionality and information provisioning.

  7. Agenda • The customer-centric global banking platform market • Selection criteria and participating vendors • Wave criteria • Evaluation results

  8. Examples of banking platform vendors Natech International Financial Systems Infosys (now EdgeVerve) Nelito StratInfoTech CSC Hogan Technisys ( )Oracle Flexcube IdealInvent Datavision i-flex solutions Celeriti ( . . . ) SAP ICSFS Alnova Infopro Sybase Microlink Profile OBP CSI Oracle Misys 3i-infotech Systematics Profile CFT Natech B+S Ohpen Incita Turaz IND Kordoba FiveDegrees Datapro Financial Objects Corebank ( . . . ) Canopus TriNovus Temenos T24 Allshare Capital Banking Metavante* Viveo InfrasoftTech TCB edgeIPK G+H SunGard FIS (13) ( . . . ) Akcelerant Path Solutions System Access Fisa Group Silverlake Axis Forbis ASI Finnova Flexsoft Appello Intrasoft-Intl. D+H (4) Intertech ITS Antegra Bavaria Oradian CGI Ultradata Probass Avaloq R-style DLYA Bantotal BML Istisharat Höll Asseco Pexim B-Source Jack Henry (5) Fiba Probanx Def3000 Nucleus Software Sopra BS Promosoft Diasoft (2x) Csoft Die Software Evolan Delta-Inf. Data Action Intellect Design Neptune Cobiscorp Callatay & Wouters Sword-APAK Tieto Enator (UK) FNSBancs ERI Lasersoft ( . . . ) Fiserv Cor/FJA (Alldata) Arbes TCS ITS Open Solutions SAB Quartz ThoughtMachine Nessa Mambu . . . more . . .

  9. Selection criteria 2016 Broad functional footprint Recent success Broad global or strong regional delivery capability Mindshare within Forrester’s client base

  10. Invited vendors EdgeVerve Intellect Design Arena Misys Oracle (nonparticipating vendor) SAP Sopra Banking Software (Sopra Banking Amplitude) Sopra Banking Software (Sopra Banking Platform) TCS Temenos

  11. Agenda • The customer-centric global banking platform market • Selection criteria and participating vendors • Wave criteria • Evaluation results

  12. Forrester Wave™ criteria Current offering • Banking platform business capabilities • Customer-focused product configurator • Channels and touchpoints • Digital banking foundation • Analytics and real-time responses • Architecture, delivery, and operations • Reference accounts

  13. Forrester Wave™ criteria (cont.) Strategy • Planned enhancements • Market approach • Performance • Innovation capability • Partner ecosystem • Delivery model • Commercial model

  14. Forrester Wave™ criteria (cont.) Market presence • Number of customers • Number of live installations • Revenue

  15. Agenda • The customer-centric global banking platform market • Selection criteria and participating vendors • Wave criteria • Evaluation results

  16. Forrester Wave™: Customer-Centric Global Banking Platforms, Q3 ’16

  17. Leaders: EdgeVerve Broad and rich business capabilities with sophisticated product configurator Strong architectural approach Broad set of channels Support of gamification and social banking Well-articulated, forward-looking road map Delivery and business apps partnerships

  18. Leaders: TCS Proven business capabilities for retail, corporate, and private banking Strong architectural approach Broad set of channels Happy reference clients Well-articulated, forward-looking road map based on strong R&D investments

  19. Leaders: Temenos Support of retail, corporate, and private banking Built-in analytical capabilities but no in-memory support Second to none support of the digital banking foundation No broad built-in or preintegrated capabilities that allow applying game mechanics to customer interactions Well-developed partner ecosystem

  20. Leaders: Sopra Banking (Platform) Strong support of banking business capabilities but no support of private banking Broad product configurator with positive reference client feedback Built-in but not very strong analytics Very satisfied reference customers Social banking is a weak point today.

  21. Strong Performers: Intellect Design Broad and rich business capabilities with a minor focus on private banking Analytics via third-party solutions but no defined partnerships Modern architecture Well-defined, forward-looking road map Mixed feedback of reference clients

  22. Strong Performers: SAP Broad retail banking, some corporate banking, and no private banking capabilities Rich product configurator around a “master contract” Strong analytics and digital banking foundation Limited channel support but gamification and social banking via integration Reference clients not always happy with out-of-the-box capabilities

  23. Strong Performers: Misys Second to none banking capabilities Early supporter of gamification, but social banking support needs improvement Built-in tools to adapt banking platform without customization Reference clients happy with vendor’s willingness to take responsibility

  24. Contenders: Oracle Only nonparticipating vendor Basis of the evaluation are vastly Oracle Flexcube and Oracle Financial Services Analytical Applications Support of retail, corporate, and private banking Traditionally, road map at high and sometimes even superficial level

  25. Contenders: Sopra Banking (Amplitude) Retail banking capabilities and some support for corporates and SMEs Aligned with requirements of target markets Targeting banks in the Middle East and Africa Road map with vastly functional extensions until 2017 Good fit for up to medium-sized banks in target regions

  26. Selected Forrester Research “Brief: Banking Platforms Need To Become Customer Centric” Forrester report “The Forrester Wave™: Customer-Centric Global Banking Platforms, Q3 2016” Forrester report “The Forrester Wave™: Customer-Centric Global Banking Platforms, Q3 2014” Forrester report “Global Banking Platform Deals Survey 2016: New Customer Dynamics Reshape The Industry” Forrester report “An Introduction To Digital Core Banking” Forrester report

  27. Jost Hoppermann +49 699 592 9837 JHoppermann@forrester.com

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