Intelligent application a wareness in environments.

1. Intelligent application awareness inenvironments. Lorenzo Galelli Snr Principal Technical Product Manager lgalelli@symantec.com Twitter : @Virtually_LG Blog : http://VirtuallyLG.wordpress.com ApplicationHA 6.0 VMware

2. Application availability a key requirement for virtualization of critical apps Leading causes for unplanned outages1 Key challenges in managing virtualized servers2 Ensuring Application Availability Coordinating new deployments and upgrades 20% Security, Power, OS, HW 40% Operations Errors Managing unanticipated cost increases Overcoming existing allocation, purchasing and budget practices 40% Application Failures Compensating for the lack of integrated management tools Gartner: 40% of failures are caused by the application going down IDC: 51% of respondents rank Application Availability as the key virtualization challenge 1. Source: Gartner, 30 November 2010 2. Source: IDC, October 2009. Choosing Storage for Virtualized Servers. For companies with > 1,000 employees. ApplicationHA 6.0 VMware

3. Current tools and processes force challenging trade-offs • O/S based clustering in the guest • Prevents use of vMotion, FT. • Typically RDM required. • Increases cost + complexity Ensure everything • Monitoring tool + scripting • Longer RCA and recovery time • Burden to maintain scripts • Minimize Complexity • Ensure App Availability Application admin Infrastructure admin • Exploit Virtualization • Delay virtualization • Slows down virtualization initiatives • Increases operational complexity Virtualizeeverything ApplicationHA 6.0 VMware

4. Symantec ApplicationHA + VMware HA: Virtualize without compromise VM1 VM2 VM2 • Symantec ApplicationHA • protect application components App Components c2 c2 c4 c1 c1 c1 c2 c3 c3 Application Resources • Application Awareness API • VMware vSphere HA • protect infrastructure components OS OS OS OS VMware ESX VM ESX Server Site ApplicationHA 6.0 VMware

5. Symantec ApplicationHA + VMware HA: Virtualize without compromise Ensure Availability ExploitVirtualization Minimize Complexity ApplicationHA 6.0 VMware

6. Coordinated recovery between ApplicationHA and VMware HA • App monitoring • Show health status • Detect app failures • Coordinated recovery • Restart applications • Trigger VMware HAfor further recovery • Integration via App Monitoring API • Protects against wide range of failures • Infrastructure failures • VM is up but app is down VM1 VM2 VM1 VM2 ORA SQL ORA SQL ApplicationHA ApplicationHA OS OS OS OS VMware ESX VMware ESX VMware HA VMware HA • VM recovers after a server failure but app doesn’t • App is up but not functional ApplicationHA 6.0 VMware

7. Coordinated recovery between ApplicationHA and VMware HA – Details • Deep understanding of the apps • App specific modules start, stop, recover apps • Eg: SQL DB instances, FileStream, Analysis, Storage mount points, dependencies • Functional testing based on SQL queries • Customizable recovery behavior • App or VM restart limit • In-guest remediation only - Enable/Disable App Heartbeat • Turn off remediation during planned maintenance - Enter/Exit Maintenance mode VM1 • App ApplicationHA ApplicationHA EXCH SQL AgentPack OS VMware ESX VMware HA ApplicationHA 6.0 VMware

8. Ensuring Availability for Custom Applications A B Choose Custom Application Choose Windows Service for Monitoring ApplicationHA 6.0 VMware

9. Platform and Application Coverage • ApplicationHA Guest • Windows Server 2003, 2003 R2, 2008, 2008 R2 (all x64) • SQL Server 2005, 2008, SQL Server 2008 R2 • Exchange Server 2007, 2010 • IIS 6.0, 7.0 • Sharepoint2010 • Oracle Database 10gR2, 11gR1, 11gR2 • SAP Netweaver 7.0 (NW04), 7.1 (WebAS 7.1) • SAP Netweaver 7.0 Central Services • FileShare • PrintShare • ApplicationHA Console Server • VMware vCenter Server • Custom Application • Windows Server 2003, 2003 R2 (32 bit) • Custom Application • FileShare • IIS • SQL Server 2008 • Linux x64 (RHEL 5, 6, SLES 10, 11, OEL 5) • Oracle 10gR1, 10gR2, 11gR1 , 11gR2 • Oracle Weblogic9, 10 • SAP Netweaver 7.0 (NW04) • IBM Websphere Application Server and MQ • IBM DB2 9.5, 9.7 • Apache/IBM HTTP Server • Custom Application • More applications on more platforms to be added in future releases ApplicationHA 6.0 VMware

10. ApplicationHA + Backup ExecTaking Application Availability to a New Level via Integration with Backup Exec Escalation of Remediation Mechanism Application Restart Virtual Machine Reboot Virtual Machine Image Recovery Automatically restore, or trigger a prompt for consent to restore, a failed virtual machine in order to recover lost application services once ApplicationHA has exhausted the steps available to remediate the failure. ApplicationHA 6.0 VMware * ApplicationHA6.0feature.

11. Bringing Application Awareness to Site Recovery Manager Application Monitoring on Both Sites During Test and Real Recovery Site B Test Recovery • Automatic application monitoring enabled on both sites • Automatic establishment of communication with VMware HA on recovery site • Dashboard view on both sites with secured communication Site A Real Recovery Application awareness in SRM audit trail • Report application status in SRM audit trail • Proof to auditors and/or management ApplicationHA 6.0 VMware

12. Virtualised Service Automation & Control ApplicationHA Architecture: • In-guest app monitoring • Integrated with vSphere HA • Views generated inside VCenter VM Heartbeat vSphere HA AppHA Virtual AppHA Plug-In Configuration & Plug-in Data Status AppHA Console Server SSE+ Customer Demonstration ApplicationHA 6.0 Windows and Linux on VMware

13. Visualize and control apps from vSphere client - screenshot VM Selected Detailed Monitoring Application Operation ApplicationHA 6.0 VMware Application Status

14. Dashboard for Visualizing Application Status and Controlling Applications • Dashboard also available on cluster level. Aggregated Statistics Alert Details Data Center Level Batch Operations ApplicationHA 6.0 VMware

15. Service Management, Control & Availability • Multi-Tier Service Recovery & DR • Consolidated Status • Centralised Control DR Virtual Business Service Web AppHA Virtual APP Start / Stop AppHA Virtual Remediate DB VCS Physical ApplicationHA 6.0 VMware

16. Summary: Virtualize business critical apps with confidence and without compromise Problem Solution Benefits • Ensure availability • Without trading off virtualization benefits • Without taking on operational complexity • VMware and Symantec bring best of breed HA technologies together to address this • VMware HA + ApplicationHA + Backup Exec • Recover from app and infra failures quickly • Exploit virtualization benefits such as FT, vMotion, DRS, DPM and SRM • Simplify operations for app and infra team with a soln that is easy to deploy & manage Further Information • Review challenges in your virtualization initiatives wrt business critical apps • Download white paper and learn more http://www.vmware.com/go/vsp4-virtualizing-biz-critical-apps • Download trialwarehttp://go.symantec.com/applicationha ApplicationHA 6.0 VMware

17. ApplicationHA 6.0 VMware