Benchmarking More Than Just Bean Counting…….. Dr. John Gallacher - Finance Director

1. Benchmarking More Than Just Bean Counting…….. Dr. John Gallacher - Finance Director

2. What is it?

3. What is it? Why Do it?

4. What is it? Why Do it? Some Issues

5. What is it?

6. Benchmarking a Definition • A processthrough which practicesare analysed to provide a standardmeasurement ('benchmark') of effective performance within an organisation (such as a university). (Hefce Website Glossary , 2011)

7. Benchmarking a Definition • A process through which practices are analysed to provide a standardmeasurement ('benchmark') of effective performance within an organisation (such as a university). • Benchmarks are also used to compare performance with other organisations and other sectors. (Hefce Website Glossary , 2011)

8. Benchmarking another Definition • a process to facilitate the systematic comparison and evaluation of practice, process and performance to aid improvement Derived from SCHE Enhancement Committee, 2009, in Analytic Quality Glossary)

9. Benchmarking another Definition • a process to facilitate the systematic comparison and evaluation of practice, process and performance to aid improvement • a learning process structured to enable those engaging in the process to compare their services-activities-processes-products-results in order to identify their comparative strengths and weaknesses as a basis for self improvement. (Derived from SCHE Enhancement Committee, 2009, in Analytic Quality Glossary)

10. Benchmarking another Definition • a process to facilitate the systematic comparison and evaluation of practice, process and performance to aid improvement • a learning process structured to enable those engaging in the process to compare their services-activities-processes-products-results in order to identify their comparative strengths and weaknesses as a basis for self improvement. • a way of not only doing the same things better but of discovering new, better and smarter ways of doing things and in the process of discovery, understanding why they are better or smarter (Derived from SCHE Enhancement Committee, 2009, in Analytic Quality Glossary)

11. Benchmarking a Word Picture

12. Benchmarking Some Types Strategic Performance Process

13. Benchmarking an Approach Change Existing Practice

14. Why do it?

15. Benchmarking Learning and Universities Drawn from E. Kristensen, Benchmarking in the Improvement of Higher Education, ENQA Workshop, 2003

16. Benchmarking Why do it? • y Helps Set Realistic and Relevant Targets Challenges Complacency Visualise Identify Improvement Highlights Need for Change

17. Benchmarking Why do it? • y Relative position- league table? Better Understanding Improvements Quantitative Qualitative External View

18. Benchmarking Why do it? • y

19. Some Issues

20. Benchmarking Issues? • y Stuck in Analysis Achieving Comparability Too hard not enough time

21. Benchmarking Summary A systematic approach through comparative analysis, process review design and adaption leading to superior performance What is it?

22. Summary A systematic approach through comparative analysis, process review design and adaption leading to superior performance What is it? Why do it? Universities are learning organisations and benchmarking is one expression of this and we need superior performance

23. Summary A systematic approach through comparative analysis, process review design and adaption leading to superior performance What is it? Why do it? Universities are learning organisations and benchmarking is one expression of thisand we need superior performance Some Issues Comparability A narrowview - partial journey Too hard not enough resources

24. Benchmarking Much More Than Just Bean Counting…….. Dr. John Gallacher - Finance Director -