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Communications-Verbal and nonverbal communication and conflict

Communications-Verbal and nonverbal communication and conflict . BCS-BE-1: The Student exhibits appropriate oral and written communication on personal and professional level. Communication Model. Respect for Authority. Always respect the person in charge:

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Communications-Verbal and nonverbal communication and conflict

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  1. Communications-Verbal and nonverbal communication and conflict BCS-BE-1: The Student exhibits appropriate oral and written communication on personal and professional level

  2. Communication Model

  3. Respect for Authority • Always respect the person in charge: • Address your boss by a proper salutation Mr. Smith, Mrs. Jones, Dr. Thompson. • Do not use your bosses first name without them giving you permission to do so. • Remember your boss may be younger than you, but still show them the respect they deserve.

  4. Diversity in Workplace • Cross-Cultural Communication • Is a process by which two individuals who do not belong to the same culture communicate with each other, either orally or in writing. • Businesses and organizations need diverse sources of talent and information to be successful.

  5. Guidelines to communicate effectively across cultures • Learn about and accept cultural differences. • Be sensitive toward--and tolerant-- of people from other cultures. • Be prepared for language barriers. • Keep messages simple and short. • Avoid • Slang • Jargon • Abbreviations • Acronyms

  6. Problem Solving • To be a great communicator you need to be able to solve problems in the workplace. • Steps to problem solving: • Define the Problem • Analyze the Problem • Establish your Goals • Generate a Solution

  7. Conflict in the Workplace Difficulties are meant to rouse,not discourage.  The human spirit isto grow strong by conflict.William Ellery Channing,American, 1780-1842

  8. Conflict in the Workplace One way to peacefully resolve conflict is for each side  • to come together voluntarily  • to work cooperatively on the issues  • under the guidance of a trained facilitator • Come up with a solution to the conflict!

  9. People Behaviors • Passive: • not reacting visibly to something that might be expected to produce manifestations of an emotion or feeling. • Aggressive: • characterized by or tending toward unprovoked offensives, attacks, invasions, or the like; militantly forward or menacing. • Assertive: • confidently aggressive or self-assured; positive: aggressive; dogmatic. • http://dictionary.reference.com

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