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VERBAL AND NONVERBAL COMMUNICATION. Building Transactional Processes. Negotiating Team Meanings. From Dialect to Dialogue Agree on concepts meanings Negotiate Record critical definitions From Seeing Stereotypes to Seeing People Cultural differences Gender differences.
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VERBAL AND NONVERBAL COMMUNICATION Building Transactional Processes
Negotiating Team Meanings • From Dialect to Dialogue • Agree on concepts meanings • Negotiate • Record critical definitions • From Seeing Stereotypes to Seeing People • Cultural differences • Gender differences
Identifying Communication Styles • Productive communication styles • Facilitative/equal • Commanding/authoritative • Unproductive communication styles • Passive-aggressive • Hostile/divisive
Using Dialogical Styles • Sensitivity • Assertiveness • Responsible Language • Confirmation • Appropriateness • Teammates • Yourself • Context
Communicating Nonverbally • How Nonverbal Cues Work • Nonverbals outnumber verbals • Nonverbals can confirm or disconfirm • Nonverbals are difficult to decode
Communicating Nonverbally (cont’d.) • Decoding Nonverbals More Accurately • Formulate hypotheses carefully • Observe people over time • Look for consistency between nonverbals and verbals • Be aware of multiple causes and influences • Observe interactions • Ask for clarification when puzzled
Building Leadership Abilities in Nonverbal Communication • Facilitating Teammates’ Contributions • Facilitating turn-taking • Making space • Equalizing influence • Touching
Getting Teammates to Listen to You • Face • Gestures • Emblems • Illustrators • Voice and Speech
Improving Your Nonverbal Communication • Ask friends and family • Use videotaping • Watch others’ responses • Decide what to change • Visualize yourself … • Use relaxation techniques prior to … • Practice what you want to do well