1 / 9

VERBAL AND NONVERBAL COMMUNICATION

VERBAL AND NONVERBAL COMMUNICATION. Building Transactional Processes. Negotiating Team Meanings. From Dialect to Dialogue Agree on concepts meanings Negotiate Record critical definitions From Seeing Stereotypes to Seeing People Cultural differences Gender differences.

wyatt
Download Presentation

VERBAL AND NONVERBAL COMMUNICATION

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. VERBAL AND NONVERBAL COMMUNICATION Building Transactional Processes

  2. Negotiating Team Meanings • From Dialect to Dialogue • Agree on concepts meanings • Negotiate • Record critical definitions • From Seeing Stereotypes to Seeing People • Cultural differences • Gender differences

  3. Identifying Communication Styles • Productive communication styles • Facilitative/equal • Commanding/authoritative • Unproductive communication styles • Passive-aggressive • Hostile/divisive

  4. Using Dialogical Styles • Sensitivity • Assertiveness • Responsible Language • Confirmation • Appropriateness • Teammates • Yourself • Context

  5. Communicating Nonverbally • How Nonverbal Cues Work • Nonverbals outnumber verbals • Nonverbals can confirm or disconfirm • Nonverbals are difficult to decode

  6. Communicating Nonverbally (cont’d.) • Decoding Nonverbals More Accurately • Formulate hypotheses carefully • Observe people over time • Look for consistency between nonverbals and verbals • Be aware of multiple causes and influences • Observe interactions • Ask for clarification when puzzled

  7. Building Leadership Abilities in Nonverbal Communication • Facilitating Teammates’ Contributions • Facilitating turn-taking • Making space • Equalizing influence • Touching

  8. Getting Teammates to Listen to You • Face • Gestures • Emblems • Illustrators • Voice and Speech

  9. Improving Your Nonverbal Communication • Ask friends and family • Use videotaping • Watch others’ responses • Decide what to change • Visualize yourself … • Use relaxation techniques prior to … • Practice what you want to do well

More Related