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System Overview Version 4.0. The Problem. Every day hundreds of thousands of valuables are Lost & Found on airplanes and in airports The traditional lost and found service is costly, time consuming and old-fashioned
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The Problem Every day hundreds of thousands of valuables are Lost & Found on airplanes and in airports The traditional lost and found service is costly, time consuming and old-fashioned Do terminal operators meet customers’ expectations in terms of repatriating lost properties? www.lostproperty.org
The Solution • A single, scalable platform to track lost and found items • Responsive and accessible on Desktop, Smart Phone and Tablet • Operations Staff App to register found items along with a photo of the item • Passenger Portal for registering and searching for lost items • Automatic database matches for lost and found items with passenger alerts www.lostproperty.org
Infrastructure Considerations Our Lost and Found platform can be deployed in the cloud, on-premise or in a hybrid model. Allowing for the greatest flexibility while addressing any compliance needs for data security or business continuality. The platform is developed in a multi tenant architecture. www.lostproperty.org
Platform Features Fast logging of found items via web or mobile app Found items logged by category and item tag Operator App with photo capture Item fee pricing automatically calculated Lost item claims matched to found items in real-time Dashboard showing operation overview at a glance Front End www.lostproperty.org
Platform Features User management area with role based security Company management area for 3rd party access Advanced reports and statistics Role based dashboard Full item audit history API for integration with 3rd party systems Back End Administration www.lostproperty.org
Platform Features Registration and logging of lost items Search possible matches Passenger alerts for possible matches Online ownership verification Integration with courier system Online Payment gateway Passenger Portal www.lostproperty.org
www.lostproperty.org Passenger portal registration form: www.lostproperty.org
Easy online enquiry form There are many drop down options making it easier for International customers to describe their item www.lostproperty.org
Multiple options to aid matches Once the item has been logged on the database, the owner of the item receives an enquiry ID number for future reference. www.lostproperty.org
Automatic image recognition for faster categorisation of found items. System Developments www.lostproperty.org
Repatriation Passengers have choice for getting items returned to them: Collect in person : from Lost Property Office from Left Luggage units Item can be sent : Courier service. Quickest & Secure. Next Day or Sameday Service Postal Service. An economy service that takes longer. www.lostproperty.org
Repatriation Security questions asked to verify identification Charges range between £3 and £20 for the repatriation of items Repatriation rate at airports is 70% for computer/phone items 30% for lower value items www.lostproperty.org
Sorting of Items and Auction After 90 days we sort and filter items into the following categories: Items that can be auctioned Items that can go to charities Items to be disposed Electronic items go through a full data cleansing process prior to being auctioned. Specialist sorting team Lost passports are returned to the UK Passport Office Selection of auction solutions including online and conventional www.lostproperty.org
Operating Models 4 revenue streams: Main cost is for staff: Operate both management and concession contracts Utilise the same Senior management team for Left Luggage and Lost Property = cost effective for all parties Flexible cost effective solution for Business Partners Charges made for repatriation Revenue made from auction Operating charges for sending items Standard Liability Cover on Shipping for operating the Lost Property office for sorting of items for transporting items www.lostproperty.org
Post and Fly Solution for returning confiscated items Customer places the confiscated item into a jiffy bag Passenger tears off counterfoil which allows them to go on line at www.postandfly.com where they fill out a simple contact form and makes payment by credit card for the item to be returned. Item placed in our specially designed branded bins at security search www.lostproperty.org
Post and Fly Once payment is received, item returned via our Rapid Parcel Courier Service. Or the passenger can arrange collection of the item from our Left Luggage / Lost Property Office on Return Items handled according to Dangerous Goods IATA DG Regulations Our Jiffy Bag www.lostproperty.org
Customer Service Lost property can be an emotive subject and many passengers can be frantic over the item they have misplaced. We provide staff with customer service training in order to calm passengers and assist them in reuniting them with their item. Excess Baggage strives to achieve a commercial operation for airports and stations, but we do not lose focus that this a passenger service that we provide. www.lostproperty.org
Portfolio of Services We operate a range of passenger services, which we then tailor to each locations requirements: • Lost and Found services • Left Luggage/Baggage Storage • Bag Wrapping • Delivery Services • Travel Goods Retail • Weigh Scales • Concierge/Tourist Information • Worldwide Baggage Shipping • Post and Fly service for confiscated items www.lostproperty.org
Summary Excess Baggage has over 25 years experience trading at major transport terminals. We have our own single, scalable platform for recording lost and found items and we are constantly updating the technology to meet customers and our business partners needs. As current concessionaires of many transport undertakings, we have an existing management structure in place which would assist with the commercial operation. www.lostproperty.org
