How to Supervise People

1. How to Supervise People Discussion Session # 39

2. PEOPLE AND RELATIONSHIPS • They develop high morale and enthusiasm among their employees. • They know and understand objectives. • They keep all team members informed. • They know and enforce all company policies and regulations.

3. PEOPLE AND RELATIONSHIPS • They assign work, overtime, discipline, and reward on an impartial basis. • They welcome suggestions.

4. Leadership Problems • Poor delegation. • Want to be “buddies” with their people. • Wrong use of authority. • Poor role models.

5. Keys to Leadership • Exciting vision. • Build self-confidence. • Support your people. • Hire the right people. • Set high standards. • Establish expectations.

6. Keys to Leadership • Make job satisfying and enjoyable. • Provide feedback. • Let employees participate.

7. TEAMWORK • Common goal. • Mutual trust. • Understand and accept the system.

8. To build a team • Be fair and reasonable. • Understand employees’ point of view. • Gain acceptance as a leader. • Let people have a say in decision making.

9. DEALING WITH CONFLICT • Dominating and Forceful

10. Dominating and Forceful • In an emergency • When unpopular steps are needed. • On vital issues.

11. DEALING WITH CONFLICT • Dominating and Forceful • Give in and Be Accommodating

12. Give in and be accommodating • When you’re wrong and someone else has a better way. • When issues are more important to others. • To minimize loss when you’re out-matched. • To let someone do something wrong to learn from their mistakes.

13. DEALING WITH CONFLICT • Dominating and Forceful • Give in and Be Accommodating • Compromise

14. Compromise • When opponent has equal power. • Temporary solutions to complex problems.

15. DEALING WITH CONFLICT • Dominating and Forceful • Give in and Be Accommodating • Compromise • Postpone

16. Postpone • When an issue is trivial. • No chance of things going your way.

17. DEALING WITH CONFLICT • Dominating and Forceful • Give in and Be Accommodating • Compromise • Postpone • Work Together

18. Work Together • When the issue is vital to everyone. • When real progress can be made. • When feelings have been bruised.

19. Dealing with Complaints • Complainers are doing you a favor. • Complaints give you a better sense of your people. • Complainers need to vent their frustration.

20. MAKING AN IMPACT • Cost Control • Methods Improvement

21. Ways to cut costs • Give incentives for cost cutting. • Set specific goals. • Try various approaches. • Increase production with the same or fewer resources. • Streamline work flow. • Reduce waste. • Invest in employee training.

22. Ways to improve Methods • Decide what needs to be improved. • Analyze and question everything. • Develop better methods. • Get approval for needed changes. • Get employee support.

23. Set Objectives • Specific and measurable. • Include those responsible. • Make them challenging. • Review and update periodically. • Rank them.

24. Decisiveness • Define the problem. • Identify your options. • Gather the facts. • Evaluate the options. • Make a decision.

25. What to avoid in Decision-Making • Don’t decide alone. • Don’t make every decision a major decision. • Don’t be reluctant to admit mistakes. • Don’t waste your time worrying about a bad decision.

26. Sources of Visibility/Authority • Central role in the organization. • Specific skills or talent. • Information and expertise. • Capitalizing on the unexpected. • Resources.

27. How to get “clout” • Build a base of support. • Associate with influential people. • Build your image. • Appropriate attire • Effective communication style • Become an expert in your area.

28. DEALING WITH CHANGE People have a hard time dealing with change because: • Self-interest. • Misunderstanding and lack of trust. • Different perspectives.

29. How to deal with these concerns: • Provide information about the change. • Allow those affected to have input. • Make the change as comfortable as possible. • Negotiate so people feel compensated. • Announce and enforce the change with certainty and firmness.

30. RUNNING EFFICIENT MEETINGS • Are meetings really necessary? • Decide who should attend. • Send out an agenda. • Start on time.

31. HANDLING STRESS • Improve working conditions. • Don’t overload your people. • Give them breaks. • Don’t bog them down with red tape. • Give them emotional support.

32. REWARDING YOUR EMPLOYEES • Praise your employees. • Promote them. • Pay them more.

33. Support your people in other ways: • Give variety of jobs. • Freedom to do part of it their way. • Work on an entire job. • Talk to clients. • Provide training. • Give people say in schedule.

34. Criticizing performance • Criticize at the right place and time. • Plan what you’ll say. • Imagine employee’s viewpoint. • Get to the point. • Ask if person understands. • Look ahead and learn.

35. Evaluation Questions Use: • Strongly agree • Agree • Disagree • Strongly disagree • Don’t know • I found the presentation of material easy to understand. • This Advantage session increased my knowledge on the subject presented. • I will be able to use some of the information from this Advantage session in the future. • The presenter was well prepared for this Advantage session. • This presentation should be repeated in future semesters.