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Making it Stick! Enhanced Services to Increase Job Seeker Success

Making it Stick! Enhanced Services to Increase Job Seeker Success . Jen Cheyer , Lisa Rijhwani & Cindy Stahl CWA Spring Conference — April 23, 2014. Quick Question. What are some of the challenges you are seeing with customers retaining and using the information you are sharing?.

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Making it Stick! Enhanced Services to Increase Job Seeker Success

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  1. Making it Stick! Enhanced Services to Increase Job Seeker Success Jen Cheyer,Lisa Rijhwani& Cindy Stahl CWA Spring Conference — April 23, 2014

  2. Quick Question • What are some of the challenges you are seeing with customers retaining and using the information you are sharing?

  3. Goals for Session • Explore materials & ways to help customers to successfully retain and use the information shared with them. • Share our model • Engage in discussion about successful strategies

  4. Location NOVA’s 7-City Consortium Santa Clara County

  5. Demographics • Currently enrolled = 2,358 • Dislocated = 1,317 • Adult = 1,041 • Age 40+ = 82% • Bachelor’s degree or higher = 71% • DW long-term unemployed = 43%

  6. Services Provided

  7. Service-Delivery Model • Individualized job-search plan & customer choice • How we provide career advising: • In-person • Advice line • Ask the advisor

  8. Why Implement New Tools? • Changing demographics • Demoed third-party tools — not aligned with our materials • Desire to integrate NOVA’s branding, workshop materials, job-search plan& website

  9. Quick Question • How many of you are already offering study hall or lab sessions in which customers can devote time to working on their job-search activities?

  10. Quick Question • How many of you currently have your job-search content available online?

  11. Job-Search Plan

  12. What We Created • Labs • Plan For Your Success • Focus • Resume & Applications • Job Search & Networking • Interview & Negotiating • Website

  13. Quick Question • How many of you are thinking about adding labs or online elements to your offerings?

  14. Development Process Labs • Advisor led • Small teams • Content generation • Content tabs • Binder

  15. Development Process Website • Technology stack • IT staff (1) • Graphic designer (1) • Career advisor (content & technical knowledge) • Licensing: Creative Commons • Board input: IDEO

  16. Thank you for joining us today!

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