Facility Management for Private Medical Practices

1. Business for Health Business Skills for Private Medical Practices Module 9: Manage Your Facility

2. A Quick Start Welcome! While you are waiting for the class to begin, please take the Pre-Test and make sure your name is on it before you hand it to the facilitator. Thank you!. Business Skills for Private Medical Practices

3. Agenda Welcome Facility Management Awareness Housekeeping Building and Equipment Maintenance Safety and Security Waste Management Facility Management Summary and Evaluation Close Business Skills for Private Medical Practices

4. Learning Objectives During this session, you will: • discuss what your facility can do to have a positive first impression on your patients and visitors; • identify four areas of concern in facility management; • rate the cleanliness of your facility; Business Skills for Private Medical Practices

5. Learning Objectives • explain basic clinical equipment maintenance procedures; • review a building maintenance checklist; • discuss facility safety issues and procedures; • explain your security measures. Business Skills for Private Medical Practices

6. Learning Objectives • share waste management methods; • propose how to handle issues related to facility management; • explain the next step; and • state your key take- away from this session. Business Skills for Private Medical Practices

7. Introduction You will have 1 minute to introduce yourself: 1. Your name 2. Your position 3. Your business 4. How long you have been in business Business Skills for Private Medical Practices

8. Facility Management Awareness Business Skills for Private Medical Practices

9. Discussion Question How is managing a health practice facility similar to managing a hotel? Business Skills for Private Medical Practices

10. Four Areas of Facility Management 1. Housekeeping Business Skills for Private Medical Practices

11. Four Areas of Facility Management 2. Building and Equipment Maintenance Business Skills for Private Medical Practices

12. Four Areas of Facility Management 3. Security and Safety Business Skills for Private Medical Practices

13. Four Areas of Facility Management 4. Waste Management Business Skills for Private Medical Practices

14. Good Facility Maintenance and Management • Decrease equipment replacement costs • Decrease renovation costs • Decrease overhead costs • Contribute to effectiveness and financial well-being Business Skills for Private Medical Practices

15. Good Facility Maintenance and Management • Improve cleanliness, orderliness and safety • Reduce operational costs and life cycle cost • Extend the useful life of buildings • Increase energy efficiency and help the environment Business Skills for Private Medical Practices

16. Housekeeping Business Skills for Private Medical Practices

17. What Are Your Cleaning Expectations? Business Skills for Private Medical Practices

18. Facility Cleanliness Standards Patient Equipment: • Direct Contact • Close Contact • Fixed Assets • Hard Floors Business Skills for Private Medical Practices

19. Facility Cleanliness Standards Fixtures: • Electrical Fixtures and Appliances • Furnishings and Fixtures • Kitchen Fixtures and Appliances • Sinks, Consumables and Soap Business Skills for Private Medical Practices

20. Hospital and Clinic Cleaning Guidelines • Neutral Cleaner • Low Level Disinfectant • Low Level Disinfectant or Removal • Low to Intermediate Level Disinfectant Business Skills for Private Medical Practices

21. Building and Equipment Maintenance Business Skills for Private Medical Practices

22. The Equipment Maintenance Cycle Business Skills for Private Medical Practices

23. Two Types of Maintenance 1. Corrective Maintenance (or Repair) 2. Planned (or Scheduled) Preventive Maintenance Business Skills for Private Medical Practices

24. Sample Preventive Maintenance Checklist: Clinical Equipment Business Skills for Private Medical Practices

25. Sample Clinical Equipment Maintenance Information Sheet • Do we have a schedule? • Who is responsible? • Does the person know what to look for? • Do we have a back up plan? Business Skills for Private Medical Practices

26. The Consequences of Equipment Breakdown Business Skills for Private Medical Practices

27. Let’s Conduct a Building Self-Inspection Business Skills for Private Medical Practices

28. Safety and Security Business Skills for Private Medical Practices

29. Safe Behaviors Checklist Business Skills for Private Medical Practices

30. Blood borne Pathogens 1. Blood borne pathogens can enter the skin from a needle stick, through a cut, or by improperly handling ______________ Business Skills for Private Medical Practices

31. Blood borne Pathogens 1. Blood borne pathogens can enter the skin from a needle stick, through a cut, or by improperly handling equipment. Business Skills for Private Medical Practices

32. Blood borne Pathogens 2. Blood borne pathogens are a hazard for employees and ___________________. Business Skills for Private Medical Practices

33. Blood borne Pathogens 2. Blood borne pathogens are a hazard for employees and patients. Business Skills for Private Medical Practices

34. Blood borne Pathogens 3. It is important to have a _______________________ plan. Business Skills for Private Medical Practices

35. Blood borne Pathogens 3. It is important to have a exposureplan. Business Skills for Private Medical Practices

36. Blood borne Pathogens 4. The plan should include training, _____________, treatment and ________________ procedures. Business Skills for Private Medical Practices

37. Blood borne Pathogens 4. The plan should include training, prevention , treatment and reporting procedures. Business Skills for Private Medical Practices

38. Blood borne Pathogens 5. Training should cover how employees might be exposed, what _____________ equipment to wear, how to dispose of this equipment and any ___________________, how to identify biohazard waste containers, and what to do ________________ if they are____________________. Business Skills for Private Medical Practices

39. Blood borne Pathogens 5. Training should cover how employees might be exposed, what personal protective equipment to wear, how to dispose of this equipment and any infected items, how to identify biohazard waste containers, and what to do immediatelyif they are contaminated. Business Skills for Private Medical Practices

40. Blood borne Pathogens 6. Designated areas or _______________ should be provided for equipment storage, washing, __________________ or disposal. Business Skills for Private Medical Practices

41. Blood borne Pathogens 6. Designated areas or containers should be provided for equipment storage, washing, decontamination or disposal. Business Skills for Private Medical Practices

42. Blood borne Pathogens 7. Staff members should be trained in and use _________________________. Business Skills for Private Medical Practices

43. Blood borne Pathogens 7. Staff members should be trained in and use universal precautions. Business Skills for Private Medical Practices

44. Safety Hazards Are there any of concern in your facility? Business Skills for Private Medical Practices

45. A Sample Monthly Safety Hazard Checklist • Are there any other hazards that should be on the list? • Does someone check safety hazards on a monthly basis? • Do you have a safety hazard checklist? Business Skills for Private Medical Practices

46. Security Procedures • What are your major security issues? • What security measures have you taken? • What type of security training do you provide to the staff? Business Skills for Private Medical Practices

47. Possible Security Measures Business Skills for Private Medical Practices

48. Waste Management Business Skills for Private Medical Practices

49. Waste Management Non-Medical Waste • Garden rubbish • Cardboard cartons • Ordinary rubbish • Human waste Health Care Waste • Sharps waste • Other hazardous medical waste • Pharmaceuticals Business Skills for Private Medical Practices

50. Waste Management • Do you emphasize safe waste management procedures? If so, how? • What are your procedures for disposing of sharps waste, other hazardous medical waste and pharmaceuticals? • Do you monitor your waste disposal practices on a regular and frequent basis? If so, what is your procedure? Business Skills for Private Medical Practices