Lifeline Vi / Vi+

1. Lifeline Vi / Vi+ Clever, not complicated.

2. What we saw…

3. New concepts Like Button labelling would be liked Replaceable label around buttons Rim illumination better than full button Stand very popular (simple) Dislike Recessed button not ideal for people with dexterity issues Improve Cleaning is a big consideration – 5-8 year recycle process Reduced footprint would be beneficial Programming – can be simplified Improvements to PC Connect Things to add Braille (symbols) to be added to buttons Wall mounting also popular, becoming more of a requirement Screen – seen as nice to have but not essential and wouldn’t pay extra Existing products Lifeline Connect Like – smooth, easy to keep clean Dislike – looking old, needs to look more modern, try to make it look beyond a social alarm, Improve – easier to program, manuals too wordy (quick guide), ListeningCustomer forum feedback

4. LearningField trial | overview • Installed in Easingwold • Average age 76.5 • 55% female • User’s were existing customers of Broadacres Housing Association • Field trial took place during June-July • 1,023 calls received during the trial

5. LearningField trial | personal trigger test reminders • Default settings were • Daily test reminder between 10am-8pm • 97% of users performed at least 1 test reminder • Approximately 54.8% of all test reminders were responded to by the user • Total of 329 reminders completed • 26% using personal trigger • 74% using home unit help button • Only 8.8% resulted in a test not complete alarm call (91.2% completion rate) • Average number of test calls per user was • 10.6 • Automatically handles up to 91% of test calls • improving operator efficiency • avoiding need for outbound reminder calls

6. LearningField trial | users’ feedback 5 – highest 1 – lowest

7. LeadingIntroducing the Lifeline Vi The latest step in our journey

8. Why Lifeline Vi? • Vi should be pronounced Vee • Vie is Latin for Life • Vi (VI) also represents the 6th generation of Tunstall product 1 2 3 4 5 6 Lifeline 1, 2, 2+ Portal / Premier Lifeline 1000, 2000, 3000 Lifeline 4000, 400 Lifeline Connect, Caresse Lifeline Vi

9. Tunstall’s sixth generation home unit has evolved. The most technically advanced, flexible and simple to use telecare platform we’ve ever made. And the best looking. The Lifeline Vi

10. Life is a journey • We wanted the Lifeline Vi to reflect the time we’ve spent working with our customers to understand their needs for a telecare service. • The Lifeline Vi is a huge leap forward to incorporate as much of their ‘wish list’ as we practically could in an economically viable package, and a smaller, more attractive unit. It also has unique features which make it easier to use and more flexible than its predecessors. • Richard Sharp | Group Product Development Director

11. Feature rich, yet easier than ever to use, and with unsurpassed attention to detail. Product overviewClever, not complicated. Integral ambient temperature sensor with programmable high and low alerts Removable speaker cover for cleaning Embossed cancel button for visually impaired Improved battery back up – 40 hours Contemporary light pipe feature on buttons Automated regular personal trigger test reminder Improved speech/voice quality with automatic gain control Table stand or easy wall mount options.Available Winter 2012 Portable installer keypad/ID card with micro USBAvailable Winter 2012 75% cheaper to run – power saving with new power adaptor

12. Help button Light pipe provides clear guidance at night.

13. The Lifeline Vi+ is the ultimate telecare platform. As well as the suave good looks and innovative new features of the Lifeline Vi, the Vi+ has extra functionality designed to make it even easier for you to provide an outstanding telecare service. Improved virtual sensor management Not in bed/not out of bed and weekday/weekend settings Quick code for changing virtual bed occupancy sensor absence time Calendar-based reminder functionality Single, daily, weekly or monthly reminder Configurable acknowledgement of reminders – cancel button or personal trigger pressed to stop reminder, or not acknowledgement required option Flexible voice recordings Up to 6 flexible messages with total recording time of 60 seconds (e.g. 6 x 10 seconds, 3 x 20 seconds) Play recorded message when a telecare sensor is activated Enhancing your service Lifeline Vi+

14. Feature review The Lifeline Vi has a wealth of features, including the following highlights► Please see the Lifeline Vi solution sheet for a comprehensive feature list and full specification

15. Feature focuspersonal trigger test reminder Personal Trigger Test reminder – to help meet TSA guidelines • Step 1 – Unit announces ‘Test Reminder, please press personal trigger’ to the user at a specified time every XX days or if alarm used then reset to XX days time, • Step 2 - if alarm button on the unit or personal trigger is pressed within XX minutes of a reminder, a test call is generated which is received as a background call at the monitoring centre. • If reminder is ignored the unit will continue to remind once a day until test call or an alarm is generated • Step 3 - The monitoring centre performs a handshake with the unit and logs a test call received and then ends call. • Step 4 - Unit then confirms test call to the user and audibly requests them to ‘Press the green button to complete the test’ • If the cancel button is pressed within 1 minute – unit announced ‘Test completed’ • If the cancel button is not pressed – foreground call to MC with call code ‘Test call not confirmed’ • If the alarm button is pressed – an alarm call is sent too the MC • Quick code to turn the feature on and set reminder time • Feature disabled as standard

16. Feature focusambient temperature sensor • Provides alerts for the following events • Low temperature - configurable • High temperature – configurable

17. Feature focusambient temperature sensor • For every ºC below the winter average in the UK there are 8,000 extra deaths • Direct Gov recommends that over 60s • Day • Heat living room to 18-21ºC • Other rooms to >16ºC • Night • Bedroom >18ºC • Default setting (off)¹ • Low = 10ºC • High = 30ºC • Other possible settings² • COPD 16ºC/25ºC • CHF 12ºC/25ºC ¹Source: NHS Heat Wave Plan 2011 and DCLG Housing Health and Safety Rating System

18. Feature focusradio interference monitor • Providing a means to detect continuous (30 seconds or longer) RF blocking in compliance with EN50134-3 • Audio (‘Warning - Radio blocking detected’) and visual warning (status LED) provided to the user • Alarm call to monitoring centre reporting unique call type ‘RF blocking’

19. Wall mounting – quickAvailable Winter 2012 Markers for easy measurement of wall fixing points Integrated keyhole slots

20. Wall mounting – professionalAvailable Winter 2012 Wall mount plate for improved cable management Clip Clips into jig location slots – blanking them off Clip Cable Management Take wires straight out through wall Location point Fixing points Compatible with standard electrical back boxes Cable Management Take wires straight down wall

21. Table stand Available Winter 2012 Foot is added to wall mount plate to create a 45˚ angled table stand Fixing Clips in. Long Rubber foot.

22. Table stand Available Winter 2012 Completed table mount

23. Installer keypadAvailable Winter 2012 • Cable connection to AUX (TAPIT) port • ID card/quick user card holder on reverse • Backward compatible with Lifeline Connect/Connect+ • Consistent with Lifeline GSM programming keypad Display providing clear feedback Edit keys Easy to use, robust tactile buttons

24. Installer keypadAvailable Winter 2012 Wearing attachment points – e.g. neckcord/belt clip Micro USB for connection to Lifeline Vi

25. Brochure Solution sheet User guide Installation and programming guide Supporting literature

26. Installation information removed Simple user focussed basic instructions Simplified user guide