Document Imaging & Scanning in the Health Industry

1. Document Imaging & Scanning in the Health Industry

2. Business Challenge The two key issues for the health insurance industry are cost reduction and customer service. More than any other type of insurance, health requires frequent interaction with customers. Costs increase as customers contact the health insurer. If customer service reps can’t answer questions immediately, the result is repeated phone calls or re-submission of requests on paper.

3. Paper files compound service inefficiencies as files are lost or delayed in routing. Member Services departments need to provide access to information and claim status; control the process of service requests as they move from department to department, and eliminate manual tasks with little value. The result is an increase in service and a decrease in costs.

4. Business Solution Self-service Web access to information and documents through document scanning and copingand process control on customer service transactions are the solution to Member Services problems. Electronic document management systems provide secure access to electronic files, forms and updated transaction status information. Insureds use secure web access to obtain the proper versions of forms and collateral.

5. Web access that enables self-service reduces costs. Automated Workflow controls the processes and eliminates manual tasks. The need for re-submission of transaction(s) is eliminated because workflow tracks all requests and coordinates all responses. Customer Service levels are documented for employer groups automatically, as workflow moves customer requests through the process. The result is fewer manual tasks, less re-work, and increased customer service levels.

6. Unlimited Copy Services Solution Service standards are redefined when Unlimited Copy Services’seProcess Services and Document Imaging Management Services are utilized. Customer contact is a coordinated, well-managed process when Member Services staff has information on past transactions, correspondence and requests.

7. Insured individuals can access self-service information through web-enabled Image Services and Content Management Services repositories. Whether service requests arrive by phone, fax, over the web, or on paper the eProcess Services coordinates’ transaction

8. Competitive Strengths and Weaknesses The strengths of Unlimited Copy Services document imaging solutions in the insurance industry are an extensive customer and partner base. In an effort to cut cost and manage paper, the health insurance industry has adopted workflow and imaging technology quite heavily over the past 8 to 9 years.

9. Health insurers do not have extensive IT departments that can develop their own solutions. Unlimited Copy Services’s partners, utilizing pre-built solutions, offer health insurers quick implementation

10. Contact Info Website – www.unlimitedcopyservices.com Phone No - (213) 250-8951​ Mail ID - litigation@24hourscopyservices.com