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Baldrige Regional Conferences

Baldrige National Quality Program. Baldrige Regional Conferences. Getting Acquainted with Baldrige. Journey to Performance Excellence. BASIC. INTERMEDIATE. ADVANCED. CRITERIA KNOWLEDGE ACQUIRED. FIRST INTRODUCTION. CRITERIA BASED SELF ASSESSMENT. MULTIPLE CYLCES OF FEEDBACK &

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Baldrige Regional Conferences

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  1. Baldrige National Quality Program Baldrige Regional Conferences Getting Acquainted with Baldrige

  2. Journey to Performance Excellence BASIC INTERMEDIATE ADVANCED CRITERIA KNOWLEDGE ACQUIRED FIRST INTRODUCTION CRITERIA BASED SELF ASSESSMENT MULTIPLE CYLCES OF FEEDBACK & IMPROVEMENT WRITTEN APPLICATION

  3. Workshop Learning Objectives • You will be: • Acquainted with the Baldrige Program • Familiar with some Baldrige tools • Aware of some next steps • Conference tips

  4. Are We Making Progress? Learning Objectives • You will be able to: • Describe the characteristics of the AWMP tools • Describe the value of having comparative data for the AWMP tools • Describe the differences and similarities of the two AWMP tools • Assess the value of using one or both AWMP tools

  5. Are We Making Progress? 2002/2003 Examiners, 228 respondents

  6. Baldrige Examiner Results Similar Perceptions

  7. Baldrige Examiner Results - Differences Greater than 20%

  8. A software version of “Are We Making Progress?” is available as a free download from the Baldrige website.

  9. There are 2 versions available - a version for organizations that use Access 2000 & a version for organizations that do not have Microsoft Access.

  10. Baldrige Program OverviewLearning Objectives • You will be able to: • Identify key Baldrige dates, members, events, and requirements • Name Baldrige Award recipients and key Baldrige documents

  11. What Is the Baldrige National Quality Program? • Operates as a public-private partnership • Manages the Malcolm Baldrige National Quality Award • Provides global leadership in promoting performance excellence • Disseminates information

  12. What Is the History of the Program? The Malcolm Baldrige National Quality Improvement Act of 1987, Public Law 100-107 • Created Award program to • identify/recognize role model businesses • establish criteria for evaluating improvement efforts • disseminate/share best practices • Expanded to health care, education and now NFP

  13. Who Are the 2005 Baldrige Award Recipients? • Sunny Fresh Foods, Inc., Monticello, MN (manufacturing category); • DynMcDermott Petroleum Operations, New Orleans, LA (service category); • Park Place Lexus, Plano, TX (small business category); • Richland College, Dallas, TX (education category) • Jenks Public Schools, Jenks OK (education category) • Bronson Methodist Hospital, Hamilton, Kalamazoo, MI (health care category

  14. What Has the Baldrige Program Achieved? • Created a national standard • Produced role models • Generated award programs • Raised U.S. competitiveness • Established outreach and education system

  15. Criteria for Performance Excellence Learning Objectives • You will be able to: • Describe the AWMP and Criteria linkage • Name 3 Criteria versions • Describe a process for using AWMP and the Criteria togetherfor improvement • Describe key characteristics of the Criteria

  16. What Is Performance Excellence? An integrated approach to organizational performance management that results in • delivery of ever-improving value to customers, contributing to marketplace success • improvement of overall organizational effectiveness and capabilities • organizational and personal learning

  17. Baldrige Criteria for Performance Excellence Framework: A Systems Perspective Organizational Profile: Environment, Relationships, and Challenges Baldrige Criteria Framework: A Systems Perspective 2 Strategic Planning 5 Human Resource Focus 7 Results 1 Leadership 3 Customer and Market Focus 6 Process Management 4 Measurement, Analysis, and Knowledge Management

  18. What should I know about the Baldrige Criteria • Used to identify Award recipients • Used as an assessment tool • Updated regularly

  19. The Baldrige Criteria • Questions • Key Requirements • Non-prescriptive

  20. Practice Using AWMP and Criteria • Review AWMP answers for “strongly disagree” or “disagree” responses. • Would others answer the same way? Is it important? • Note and locate corresponding Category in the Criteria booklet. • Review Criteria language (questions) mapping to the statement in AWMP. • Consider how Criteria might guide improvement actions in your organization.

  21. Helpful Sections of the CriteriaLearning Objectives • You will be able to: • Name 3 sections of the Criteria booklet in addition to the Criteria requirements

  22. Enhancing Conference LearningLearning Objectives • You will be able to: • Assess the value of Regionals sessions relative to your personal opportunities for improvement identified in the AWMP survey • Recipients Highlights • Criteria Category Track

  23. Get on Board as a Baldrige ExaminerLearning Objectives • You will be able to: • restate three key points about the benefits, background, duties, and selection factors for the Board of Examiners

  24. How Can I Contact the Baldrige Program? • E-mail: nqp@nist.gov • Phone: (301) 975-2036 • Fax: (301) 948-3716 • Web site: www.baldrige.nist.gov

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