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nist/baldrige

BALDRIGE PERFORMANCE EXCELLENCE PROGRAM. www.nist.gov/baldrige. Becoming a Baldrige Examiner. Evaluating Results Items . To download the Criteria, click on the booklet icon. Learning Objectives. Apply the six-step process for evaluating an organization’s outcomes (results items).

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nist/baldrige

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  1. BALDRIGE PERFORMANCE EXCELLENCE PROGRAM www.nist.gov/baldrige Becoming a Baldrige Examiner Evaluating Results Items To download the Criteria, click on the booklet icon.

  2. Learning Objectives Apply the six-step process for evaluating an organization’s outcomes (results items) Describe four factors examiners consider in evaluating results items Identify the tools used to document an examiner’s evaluation of a results item

  3. All Actions Point to Results Results are the concrete demonstration of the effectiveness of the approaches described in the process item responses. Organizational Profile Processes Measures

  4. Basic Evaluation Process What should I look for? Ground yourself in the Criteria item. Select the relevant key factors for the item. Read the relevant section of the application. Draft around 6 strengths and opportunities for improvement (OFIs). Draft feedback-ready comments (Two for IR). Determine the scoring range and the score for the item. Consensus Review (CR) Independent Review (IR) Site Visit (if requested) For step-by-step details on using the 6-step evaluation process during Independent Review, click here! Evaluate performance in the results presented.

  5. What Should I Be Looking For? • Expected Results • Pace and Direction of Improvement • Appropriate Comparisons • Important Segmentation • Coverage of Key Customer, Market, Process, and Action Plan Requirements

  6. Expected Results Responses to process item Criteria questions should provide • Process outputs and outcomes • Performance measures used to manage and improve key processes Need an example? (click here) Key product and service descriptions should provide • Features important to customers

  7. Expected Results

  8. Expected Results—PRO-TEC Coating Company

  9. Process (survey) connects to performance measures (survey results) Expected Results Automotive Customer Appliance Customer

  10. Expected Results

  11. Performance levels are examined relative to those of competitors and other organizations with similar products and services. Appropriate Comparisons Need an example? (click here) Include appropriate comparative data.

  12. Appropriate Comparisons-Context Look in the Organizational Profile Baptist Hospital Eligibility Form Application

  13. Appropriate Comparisons DynMcDermott

  14. Important Segmentation Need an example? (click here)

  15. Important Segmentation Monfort College of Business

  16. Important Segmentation DynMcDermott

  17. Important Segmentation Caterpillar Financial Services

  18. Expected Results

  19. How Do I Evaluate Reported Performance? Common Formats Tables Charts/Graphs Narrative

  20. How Do I Evaluate Results Items? Evaluate the relevant results presented for each item. Make a HOLISTICjudgment based on the Item. Determine which scoring range is MOST representative. Consider the overall performance of the organization.

  21. How Do I Score Results Items? Le T C BASIC requirements I OVERALL requirements MULTIPLE requirements

  22. Where Do I Document My Findings? BOSS Independent Review Worksheet

  23. Next Steps For additional online training, visit the Examiner Resource Center.

  24. Next Steps Elements of a Well-Written Comment Appointment letter or training dates questions? examinerlogistics@nist.gov 1-877-237-9064 (option 1) Training materials questions? examtrng@nist.gov 1-877-237-9064 (option 2) For additional online training, visit the Examiner Resource Center. To exit, close your browser window.

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