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Employers are also beginning to set new expectations from their partners

Employers are also beginning to set new expectations from their partners. Service Providers As Vendors. Service Providers As employees. Accountable & Confidential. Frequently onsite Same standards, same expectations Same timelines and deliverable criteria. Companies might request MOU’s

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Employers are also beginning to set new expectations from their partners

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  1. Employers are also beginning to set new expectations from their partners Service Providers As Vendors Service Providers As employees Accountable & Confidential • Frequently onsite • Same standards, same expectations • Same timelines and deliverable criteria • Companies might request MOU’s • And many are asking for NDA’s to ensure confidentiality • Deliver what you say – if you can’t – fix it or make recommendations • Understand business needs (job types, salary, benefits & skill sets) • Establishment of contracts • Clearly defined roles & responsibilities

  2. Business Needs & Concerns

  3. Move from Rehabilitation Language to Business Language • Rehabilitation • Clients • Rehabilitation Agency • Follow -up • Service Provider • Job coaching • persons with disabilities • Business • Candidates, Applicants or employees • Employment Agency • Retention Services • Vendor/Sourcing Agency Supports & Training on the Job • Candidates with skills

  4. Issues for consideration…

  5. Getting prepared is critical

  6. NOD’s top 10 list will provide service providers with steps to be seen as a vendor of choice for businesses! • Understand people with disabilities can be a viable part of the workforce - if you don’t believe it nowmove to do something else. Believe in your product! • Know what you want your program to be, what will it look like, what will make it unique to businesses • Conduct an audit of existing disability services for businesses: Where are you? Where should you be? What do you need to add or develop • Identify opportunities to network, make presentations and sell your program- (not your clients) • Identify other local partners who can help supply the talent with disabilities.

  7. NOD’s top 10 list will provide service providers with steps to be seen as the vendor of choice: cont. • Set Goals –target specific businesses with potential skill sets of you candidate pool. Look for diverse opportunities from many businesses. • Train your staff – define your benefits for the business, expand better communication opportunities ( social media), & help your staff to see that businesses are the customers. • Establish a way to help the business partners even thought it is not a part of your existing services, mandates & budget. • Don’t be afraid to make mistakes – get feedback, don’t be afraid to try new things • Track, Measure & Share Progress – Build a data base and document the successes as well as what didn’t work so well. Keep trying. And share your results with others.

  8. Change Your Mind to Change the Way to Work With Businesses Create A Real Mind Shift! • * See businesses as an equal customer (same as the person with a disability) • Be willing to work with the employer without funding from VR or DD. (Find another way) • Willingness to broker candidates from other non-transition sources for businesses. • Market your program --- not your people! • Go beyond your comfort zone and look beyond traditional types of employment opportunities. • Build a reliable data base and tracking system & use social media.

  9. Features of Being a Single Point of Contact vs. a VALUED PARTNER VALUED PARTNER SINGLE POINT OF CONTACT • Driven by the Business and their needs. • Mutual understanding of roles and expectations. • Willing to work with other rehabilitation programs in the community to find the talent for businesses • Services to businesses are seen as on-going and built on a business relationship. • Driven by VR or a Community Provider. • One sided expectations from Supply side. • Willing to source candidates from their caseloads only. • Services to businesses are provided on a short term basis and driven by funding for a particular person with a disability

  10. DO’s & DON’TS --- don’t get confused What NOT to do! What you SHOULD do! • Get to know the business --- ask a lot of questions (hours, salary, skills needed, education, background checks, training, where is their flexibility etc.) • Under-promise and over-deliver • Be accountable – if something isn’t working, fix it. And if you can’t fix it, demonstrate you have tried everything to solve the problem • Ask them to help you with other company connections • Train, Train, Train and train again • Don’t ask employers to change their jobs (they can change the “how” not the “what”) • Don’t try to sell them skills or talent they don’t need • Don’t say – that’s not my job. If it’s not your job, find someone who can help them • Don’t get too involved in the rehab system – they won’t understand it and in many cases won’t care

  11. Businesses tell us the best way to be approached …

  12. And what they expect from service providers

  13. Features of Quality Services From Denise Bissonnette Satisfactory Services Quality Services • View job placement as an end. • Quality defined by service provider • Focus on placement • Aspires to be good enough for employer • Deals with problem when known • View employer complaints/problems as things to get over • View job placement as a beginning • Quality defined by employer • Focus on job retention and pipeline • Aspires to go the extra mile to provide service to employer • Values complaint as opportunities to quickly strengthen relationships

  14. Rural Areas and Job Development • Easier to identify the businesses. • Access to key people is possible. • Always talk about needs of the employer first. • It is easier to get involved with community and business leaders. • Get the community involved with your program and mission. • It is all about networking because most of the jobs are hidden.

  15. Building Business Networks Businesses need to buy you and your program before they will hire your candidates!

  16. MOU- Role and Responsibilities • Purpose • Overview • Roles and Responsibilities for each party • Evaluation

  17. Building Your Portfolio Items to Include: • Brochure for your organization • Success Stories • Recommendations from other Businesses • List of Business Customers • Contact Information

  18. Business Relationship Essentials It’s All About People!

  19. Sustaining the relationship • Someone to lead the effort • Commitment to work together (Building Trust) • Establish Objectives and Outcomes • Timelines and Tracking • Evaluate the results and successes & revise the plan

  20. Building Your Data Base – WHY??

  21. Making It Work -

  22. Five Ideas for Positive Change Get Face to Face with Businesses- join business groups and make presentations. 1 Networking makes life easier- Networking builds relationships 2 Learn to ask for the business or relationship- . 3 Develop a YES attitude and don’t give up. 4 Be willing to go the extra mile for the business customer-Find a way to do it!. 5

  23. Selected Partners, Funders, and CEO Council Members

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