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Standards

Standards. Before selecting a new equipment or service. Undertake a requirement analysis Evaluate your alternatives International or industry standards Supplier restrictions, approved suppliers or other requirements

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Standards

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  1. Standards

  2. Before selecting a new equipment or service. • Undertake a requirement analysis • Evaluate your alternatives • International or industry standards • Supplier restrictions, approved suppliers or other requirements • Purchasing guidelines (there may be different guidelines depending on the amount of money to be spent) • Minimum warrantees and/or guarantees • Support levels required • How often equipment should be automatically reviewed or updated etc. Determine your needs first

  3. Compulsory Standards • ISO : International organisation for standardisation • Australian Communications and Media Authority • Standards Australia • AEEMA: Australian electrical and Electronics Manufacturing Association • FCC: Federal Communications Commission • IEEE: Institute of Electronic & Electrical Engineers Standards

  4. Standardisation and proprietary systems • Choice and flexibility • Expandability and upgradeability • Service • Repair • Comprehension Standardisation

  5. Features • Form Fit Function • Design and build • Reliability • Service • Performance: Speed, stability, reliability & compatibility Quality

  6. A hardware compatibility list (HCL) is a list of computer hardware (typically including many types of peripheral devices) that is compatible with a particular operating system  or device management software. In today's world, there is a vast amount of computer hardware in circulation, and many operating systems too. A hardware compatibility list is a database of hardware models and their compatibility with a certain operating system. HCL Hardware Compatibility List

  7. MTBF = T/R. • T = total time • R = number of failures MTBF: Mean Time Between Failure

  8. Check the MTBF of Western Digital WD Scorpio Black 320 GB Activity

  9. Quality Assurance started after World War II. • ISO 9000 Quality standards are in use over 90 Countries. • Organisations could be certified to one of the three quality assurance standards : ISO 9000, ISO 9001 or ISO 9002 • ISO 9001 :Sets out the requirements to be met by the Quality System when a business is involved in design, development, production, installation and/or servicing. Quality Assurance

  10. ISO 9002: Sets out the requirements of the Quality System when a business is involved in development, production, installation and/or servicing. • Quality Assurance certification is important for the following reasons: • It provides you with confidence that your quality system is correctly implemented to the ISO 9001 standard. • A certified business can then provide customers with the same confidence. • The regular audit required to maintain accreditation gives motivation to keep the Quality Assurance system up to date and not to cut corners.

  11. Time in Business • Supplier and product reputation • Financial stability • References and referrals • Pricing • Look for trends • Beware the unusual • Call for updates • Price matching Supplier Evaluation

  12. Stock Levels and out-of-stock policy

  13. Handling mistakes • Cancellations • Product substitution • Shipping charges Other factors while selecting a supplier

  14. Customer Service • Communication methods and efficiency • In person • Telephone • E-mail • The web • Fulfilling orders

  15. Website quality • Accuracy • Completeness • Detail • Speed • Ease of use • Search capability • Help facility

  16. Guarantee and return policies • Money Back guarantee • Satisfaction guarantee • Guarantees and return periods • Product return policies and procedures • Issuing RAN: Returning items to a supplier requires a Return Authorisation Number (RAN). • Issuing RAN • Shipping • Return or exchange • Speed

  17. Warranty service and warranty services • Warranty length and coverage policies • Turn around • Costs • Location • Authorisation • Loaners • Replacement components • Tracking & management

  18. Minimum requirements to install Windows Server 2008 R2 Activity

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