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Summer Webinar Series Week 4: Customers with Physical Disabilities

Join our summer webinar series to explore the world of physical disabilities and learn how to provide respectful and inclusive support within our communities. Gain insights from experts on barriers, accommodations, safety concerns, and real-life examples. Get equipped with practical tips and tools for better engagement.

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Summer Webinar Series Week 4: Customers with Physical Disabilities

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  1. Summer Webinar Series Week 4: Customers with Physical Disabilities

  2. Welcome & Introductions • Chanelle Houston, BSPeer MentorMedStar National Rehabilitation Hospital • Kristen Ryan, MS, OTR/LResource Occupational TherapistMedStar National Rehabilitation Hospital

  3. What is a Physical Disability? • Any limitation on a person’s physical functioning • May include impairments in mobility, endurance, or dexterity • May be congenital or acquired • Include vision & hearing impairments • May be related to sleep disorders, chronic fatigue, pain, or seizures

  4. Physical Disabilities Can Be a Result Of: • Spinal cord injuries • Brain injuries (acquired or traumatic) • Multiple sclerosis • Parkinson’s disease • Arthritis • Amputations • Cerebral palsy • Spinal bifida • Muscular dystrophy • ALS

  5. Limitations & Barriers • Distance to travel to public transit • Accessible pathway to/from public transit • Maneuvering mobility device on/off bus, train, etc. • Long wait times for public transit • Elevator/escalator outages

  6. Accommodations • Ask an individual with a physical disability if they need help before providing help • Do not sit in or block accessible/priority seating on public transportation or at a bus stop • Allow an individual with physical disability to board the bus/train first • Do not touch or lean on individual’s mobility device without asking first

  7. Question 1 When working with an individual who has a physical disability, what is the proper terminology to remain respectful?

  8. Question 2 What are physical or perceived barriers to an individual who has a physical disability within the community setting? On public transportation?

  9. Question 3 What are some tips, tricks, or tools you find helpful when working with an individual who has a physical disability within the community setting? On public transportation?

  10. Question 4 What are some safety concerns to be aware of when working with an individual who has a physical disability within the community setting? On public transportation?

  11. Question 5 Do you have a specific example of a situation involving an individual who has a physical disability that did not go as expected? How did you handle the situation? What would you do differently or suggest others do instead?

  12. Contact Information • Chanelle Houston, BSPeer MentorMedStarNational Rehabilitation Hospitalhouston.chanelle@gmail.comWebsite: www.chanellescause.com • Kristen Ryan, MS, OTR/LResource Occupational TherapistMedStar National Rehabilitation Hospitalkristen.m.ryan@medstar.net

  13. Questions?

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