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Mastering Online Etiquette: Essential Netiquette Guidelines

Learn what to do and what not to do on the Internet, from composing emails offline to handling sensitive information carefully. This comprehensive guide covers email etiquette, privacy protection, and proper communication in public forums. Make a positive online impression with these tips.

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Mastering Online Etiquette: Essential Netiquette Guidelines

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  1. Online EtiquetteNettiquette What you should and should not do on the Internet

  2. Compose important email off line. • For important email, create it in your word processor and SAVE it so you have an original. • Use Copy/Paste or attach to email

  3. Make your "subject" as descriptive as possible. • The subject is your title for your mail, it may be deleted unread if it has a poor Subject

  4. Sign your name and tell where you are from. • Some email addresses do not say who it is from Mountaineer89@hotmail.com

  5. Always restate the question that you are answering.

  6. Always acknowledge that you have received important mail.

  7. Delete your email once you have read it. • Mail that is undeleted takes up space on the server. • Some servers also save Sent Mail-it should be deleted too.

  8. Don't send personal messages to public areas. • Forums • ListServs • Blogs • Wikis

  9. Sending Attached files • When sending a file, give as much information as possible: • Type of file (Microsoft Word) • Contents (Conference evaluation form)

  10. Private email is informal, so tolerate errors.

  11. Public messages are "showcases". • ListServ, Forum, Blog and Wiki messages should be proofread and edited.

  12. Don't publicly criticize (or "flame") others. • If you have a problem with someone, handle it one-on -one, not in front of a group

  13. Protect others' privacy. • Mail sent to you was meant for you, do not forward on to others or groups

  14. Don't be vulgar or offensive. • In many cases, this could come under harrasssment

  15. Don’t send sensitive material electronically • Don’t send anything you would not want to appear on the cover of your hometown newspaper or 11:00 o’clock news

  16. You can not control when mail is read • Murphy’s law • Mail will be read at the most inopportune time.

  17. Electronic text is devoid of any context clues • Be careful when try to convey shades of irony, sarcasm, or harmless humor, it may not be read that way.

  18. Emoticons • Unofficial Smilie DictionaryGuy Kawasaki

  19. Emoticons • The basic unit is: :-) • the "smiley", a standard smiling face. In context, this can mean "I'm happy to hear from you", or other pleasantries.

  20. Emoticons • The smiley can also wink: ;-)

  21. Emoticons • or frown: :-(

  22. Facebook and other social networking sites for students • Recommendations from Mendi Benigni based on Ivester, M. lol.omg what every student needs to know about online reputation management,  digital citizenship and cyber bullying. Reno, NV: Serra Knight Publishing, 2011. 160. Print. http://goo.gl/1N29v

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