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NEC Voice Security Recorder

NEC Voice Security Recorder. Voice Security Recorder. For Recording & Storing conversations on a local or network PC Consists of an in-line box, USB cable and software. VSR. Voice Security Recorder. Plug ‘n Play No external power needed Set to Record EVERY call or on-demand

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NEC Voice Security Recorder

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  1. NEC Voice Security Recorder

  2. Voice Security Recorder • For Recording & Storing conversations on a local or network PC • Consists of an in-line box, USB cable and software VSR

  3. Voice Security Recorder • Plug ‘n Play • No external power needed • Set to Record EVERY call or on-demand • Can Restrict each user’s ability to Stop, Pause, Delete or Export Recordings • GUI for Playing, Recording, Options and File Management with one-touch E-Mail or export options • Save recording as compressed .WAV file (168 hours per Gb) • Save onto a Network Drive for centralized file management

  4. Voice Security Recorder • Caller ID as part of Call Record • Search by: • Agent PC Log-in ID • Time/Date • Caller ID, Number Dialed • Key-words in notes • Optional Post-Call Screen Pop reminds agent to enter important notes, transaction number etc and if desired manage archive real-time (note: ability to erase call can be removed on per seat basis)

  5. Voice Security Recorder One-touch email One-touch export to standard .wav file • Playback Tab Simple Search

  6. Voice Security Recorder • Record Tab

  7. Voice Security Recorder • Options Tab

  8. Voice Security Recorder • File Management Tab

  9. Custom Configuration • Settings to Meet the needs of every user:

  10. Dterm VSR

  11. Desktop Recording Advantages • Simple installation- Uses existing PC hardware • User can add notes to call record • User can be restricted on use of features and functions

  12. Drawbacks To Desktop Recording • If local PC is turned off we are not recording • If user unplugs USB we are not recording • It all comes down to “Why do you want to record calls?”

  13. 4 Port Call Logger • VSR-04 – 4 Port Call Logging Unit • Up to 12 on one PC (48 ports) • Simple Set Up Options

  14. 4 Port Call Logger

  15. BackOffice Software Software Set-Up Options Each Port Has Unique Serial Number Name and Map Each Port Adjust Audio Levels Ignor Threshold Auto-Erase Threshold

  16. Supervisor Software • VSR Manager 2.0 • Advanced Search/Playback/Categorizing • VSR Reporter • Adds Advanced Playback Functions • Speed Control • Call Slice • Adds Reports based on Call Data and Activity by Agent

  17. VSR Manager 2.0 Links to Recording Folders Recordings List Player Panel and Controls

  18. Call Manager 2.0 (cont’d) One-Touch E-Mail as .xtr or .wav file Hotlists Drag and Drop links to important recordings Categorize as Desired Quick Recall of Important Recordings

  19. VSR Reporter- Adds Advanced Player Options Speed Playback Control – Up to Twice as Fast- Modulation Stays the Same Call Slice – Save and export on the ‘slice’ of the Call you want

  20. VSR Reporter- The Reports

  21. VSR Reporter – Reports Cont’d

  22. Summary • Solutions to Meet your Customer’s Needs and to Help you sell more NEC Systems • Desktop (Distributed Hardware – Centralized Recording) • BackOffice- (Centralized Hardware and Recording) • Admin Software Options and Add-Ons • VSR Manager • VSR Reporter

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