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Optimization Tool (OT). Attracts the right target customer Provides an internal system that can be measured and changed www.compasscaretraining.org www.compasscare.info. Thematic Goal with Defining Objectives ( Timeframe: 4 Months). Standard Operating Objectives Administrative Issues
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Optimization Tool (OT) Attracts the right target customer Provides an internal system that can be measured and changed www.compasscaretraining.org www.compasscare.info
Thematic Goalwith Defining Objectives(Timeframe: 4 Months) • Standard Operating Objectives • Administrative Issues • Maintain Financial Health • Maintain Patient Services • Communicate to Constituents • Etc . . .
PRC Strategic Plan(Current Situation)Typical Center vs Optimized Medical Center
PRC Strategic Plan (Mission) To erase the need for abortion through effectively serving pregnant, at risk women by transforming their fear into confidence.
PRC Strategic Plan(Values) • Fighting Spirit • Relevance • Accountability
PRC Strategic Plan(Performance Measurement)Track to measure progress toward mission and vision • Appointments scheduled • Percentage of high risk A/M women • Counseling no-show rate • Number taking pregnancy tests • Percentage of positive tests • Ultrasounds performed • Abortion vulnerability breakdown • Demographic breakdown • Real outcomes (based on follow up data)
OT Summary (A New Paradigm) • Linear vs Global • “Benchmarks to Success” whitepaper • Think ‘McDonalds’
Expectations • Work As a Team • Be Vigilant • Maintain Confidentiality • Attend All Training/Q & A Sessions • Complete Implementation Checklists on Time
Training Model Knowing Doing Optimizing Connecting
Training Phases • Standardization • Optimization • Innovation
Next Steps • Complete all Training Sessions • Q&A Sessions every two weeks • Implementation Checklist Assignments by Department, divided into two-week blocks • Questions, Comments, Concerns