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FACILITY STANDARDS. Disney Measurement: If they wouldn’t accept, we won’t either; Nothing mars the picture Your Own Home: Would you accept it in your house? No Paper Signs: Use professionally made signs Neat and Clean: Inside/outside; even the parking lot Name tags used at front-line
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FACILITY STANDARDS • Disney Measurement: If they wouldn’t accept, we won’t either; Nothing mars the picture • Your Own Home: Would you accept it in your house? • No Paper Signs: Use professionally made signs • Neat and Clean: Inside/outside; even the parking lot • Name tags used at front-line • All equipment is operational; even non-MWR (i.e., vending; phones) • Windows clean • Accurate, clear, and professional signage; inside/out
FACILITY STANDARDS (cont.) • Attractive trash cans; empty with clean liners • Hours of operation are clearly posted, and correct (professional signs) • Bathrooms cleaned regularly; especially at peak times; all supplies replenished at all times • Smoking policy enforced • Marquees up-to-date and accurate • Administration areas/counter areas neat/organized • Grass is neatly trimmed; no grass in cracks; landscaping is neat
FACILITY STANDARDS (cont.) • Entrances are user friendly and depict an accurate image of entire operation • Light bulbs functional (all of them) • Employees properly attired • Picture of manager/leadership charter properly displayed • No safety hazards • Quest for Quality cards readily available • NO LITTER ANYWHERE • Customers are treated as the life line for the facility • *Mandatory facility checklists are used daily*