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How The Role Of The EA Has Evolved & Changed

How The Role Of The EA Has Evolved & Changed. Narrelle Matthey Executive Assistant to the CEO Asia Pacific Europe & America ANZ. Agenda. Evolution The role Education Expansion Your future. Evolution - technology. Evolution – attitudes. Evolution – now. Agenda. Evolution The role

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How The Role Of The EA Has Evolved & Changed

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  1. How The Role Of The EA Has Evolved & Changed Narrelle Matthey Executive Assistant to the CEO Asia Pacific Europe & America ANZ

  2. Agenda • Evolution • The role • Education • Expansion • Your future

  3. Evolution - technology

  4. Evolution –attitudes

  5. Evolution –now

  6. Agenda • Evolution • The role • Education • Expansion • Your future

  7. Typical job description • Provide secretarial & administrative assistance to the CEO – including email management & PowerPoint • Co-ordinate & organise daily/annual meeting schedule • Co-ordinate & arrange detailed domestic & international travel itineraries • Maintain accurate administrative, record keeping & filing systems • Manage all incoming correspondence including e-mails, faxes, internal & external mail • Project co-ordination & administration • Extensive client liaison both internally & externally

  8. SKILLS • Attention to detail • Communication skills • Anticipation • Good written & verbal communication • Sense of urgency • Time management • Organisation • Diary management • Prioritisation • Advanced technical skills ie. Outlook, PowerPoint ATTRIBUTES • Trustworthy • Positive “can do” attitude • Proactive • Professional • Approachability • Confident • Diplomacy • Discretion • Energetic • Willingness to learn GE CEO & Managing Directors survey

  9. You are the “window” to your manager – how you are perceived & how you perform have a direct impact on how the boss is perceived & performs • The EA’s of today don’t just “do”, they think. They need to be well-rounded, well-read, & stay on top of what’s happening in the business world • Dress the part – “clothes make the man” (Mark Twain) • Develop that rapport/relationship with your manager so that you can provide input & not be another “yes” person • Be a role model for other assistants in the business • Keep confidential information confidential, don’t gossip • Understand your manager’s priorities – does he want to be interrupted at home / on holiday, whose calls should be taken? Ultimately…

  10. Agenda • Evolution • The role • Education • Expansion • Your future

  11. Requirements going forward • Entrepreneurial approach • Demonstrated experience • New skill sets & responsibilities • Specialised roles

  12. Who will get the job? • Those who master technology • Effectively use their interpersonal & communication skills • Have the ability to track & organise & be creative in solving problems • Have the willingness to learn, grow, & accept challenges

  13. Education • Swinburne University Victoria: Graduate Certificate of Business • Australian Institute Of Management NSW: Diploma of Business (Personal Assistant Development Program) • Academies Australia NSW: Certificate III in Business Administration • Queensland TAFE: Diploma of Business Management

  14. Agenda • Evolution • The role • Education • Expansion • Your future

  15. Expansion • Understand your Manager’s priorities, & therefore your company’s • Look for other challenges, don’t become complacent • See yourself as an active member of the team, not just “the go-pher” • See yourself as your Manager’s “business” partner • Be proactive, not reactive

  16. Skills required • Leadership • Problem-solving, solutions-driven approach • Project management • Team building • Multi-tasking • Communications/public speaking • Board interaction

  17. Start collecting data – • 360-Degree feedback • Be confident of your accomplishments • Do not assume your Manager knows or understands the steps it takes to accomplish a task or the difficulties overcome to create a success • Keep compliments from others • Show detail involved when a meeting needs to be changed • On a normal day, I ……………… Performance review time

  18. Agenda • Evolution • The role • Education • Expansion • Your future

  19. It’s all about “me” • You are an integral part of your Manager’s team • You provide a unique talent that no-one else within that team can • Communication is your fundamental key to success • You control & are responsible for your own life, both personally & professionally

  20. Remember The key is having the ability to view your job as: • Nothing is below me • Nothing is above me • No task is too small • No task is too large “Ability is what you’re capable of, motivation determines what you do, attitude determines how well you do it” - Lou Holtz

  21. Future….. not that far away

  22. How The Role Of The EA Has Evolved & Changed Narrelle Matthey Executive Assistant to the CEO Asia Pacific Europe & America ANZ

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