Communication & Organisation

1. Communication & Organisation Week 8 Computer Mediated Communication Communication & Organisation Lecture 8

2. Communication in Organisations Lecture 8 Computer Mediated Communications Communication & Organisation Lecture 8

3. CMC…What Does it Mean? Using electronic means to assist or enable communication Communication & Organisation Lecture 8

4. Communication between Whom? 1 to 1 1 to >1 >1 to 1 >1 to >1 Communication & Organisation Lecture 8

5. 1 to 1 • Telephone • Fax • e-Mail • Video systems • 1 to >1 • Tele Conference • Video conference • e-mail • FAX • >1 to 1 • Tele conference • Video conference • e-mail • Video systems Communication & Organisation Lecture 8

6. >1 to >1 • Tele conferencing • Video conferencing • E-mail • FAX • GroupWare • Bulletin Board • Meeting support systems • Decision Support Systems Communication & Organisation Lecture 8

7. Groupware B User A File Data C Communication & Organisation Lecture 8

8. Hierarchy of Richness • Face to Face • Telephone • cmFTF ( Video ) • e-Mail • FAX • Letter • Memo • Circular • Notice Board richer leaner Communication & Organisation Lecture 8

9. The Medium to Suit the Purpose Purpose Medium Immediacy Accuracy Equivocacy Confidentiality Capacity Availability 1 to 1 or broadcast Communication & Organisation Lecture 8

10. Media/Message Richness Routine Complex Rich comm for complex issues Face to face Interactive: Telephone Video conference Personal Memos e-mail, memos, letters General broadcast notice boards, circulars Too rich comm Effective Communication Routine Comm for routine activities Too lean or non-personal comm Source: Lengel and Daft 1988 Communication & Organisation Lecture 8

11. Helping Meetings • Meeting planning • Scheduling • Decision Support • Records Communication & Organisation Lecture 8

12. Decisions Communication & Organisation Lecture 8

13. Decisions Communication & Organisation Lecture 8

14. Which Medium? • Breaking bad news to an employee • Reporting your findings on marketing research to your boss/client • Discussing progress of a new product development with your world-wide team • Closing an order for a new aircraft • Informing staff of the Christmas holiday arrangements Communication & Organisation Lecture 8

15. Questions ? Communication & Organisation Lecture 8

16. Group Exercises: • Choose the appropriate medium for the following types of message: • 1) To discuss personal progress in the organisation with your boss. • 2) To let the staff know the dates of the Christmas holidays • 3) To share updated information on the progress of Project X. • 4) To determine a likely solution for a problem in the Accounts Receivable process via input from the Accounts team. • To interview a potential candidate for the post of Finance Director • Who lives locally • · Who lives in Scotland • Who lives in Hong Kong. • To inform a customer that a replacement for a faulty • Telephone • · Washing Machine • · Car • Is being arranged, free of charge. Communication & Organisation Lecture 8