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The foundation of all skills remains in effective communication in today's professional world. Communication PowerPoint Presentation Content slides include topics such as: Exploring the critical elements of good communication, different methods of communication, slides on keys to effective listening, slides on listening techniques, slides on improving your listening, asking vs. telling, slides on barriers and gateways to communication, slides on effective business communication, why attending is important, responding to content, posturing and observing and feedback, 20+ slides on nonverbal communication, including eye contact, language barriers, how to's and more. Slides can easily be tailored to your specific needs (make handouts, create overheads and use them with an LCD projector) and are available for license. Each slide includes slide transitions, clipart and animation. Royalty Free - Use Them Over and Over Again. Once purchased, download instructions will be sent to you via email. (PC and MAC Compatible).
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Program Objectives (1 of 3) • To identify steps in taking responsibility for your own communication. • To explore the use of words, tone of voice, and body language in communication. • To identify ways to establish rapport in communication. • To compare “telling” and “asking” questions styles in solving problems. www.readysetpresent.com
Program Objectives (2 of 3) • Recognize and understand the power of communication. • Understand how problems develop due to listening. • Identify specific communication problems and apply treatments. • Learn techniques to manage and ensure proper communication. www.readysetpresent.com
Program Objectives (3 of 3) • Enhance your knowledge of non-verbal communication. • Apply what you learn to the written word. • Know how to use the last resort. • Practice, role-play, discuss, and problem solve. www.readysetpresent.com
A Challenge Please write a One Sentence Definition of EFFECTIVE COMMUNICATION. www.readysetpresent.com
Definition of Communication (1 of 2) • The exchange of thoughts, messages, or the like, as by speech, signals or writing. • To express oneself in such a way that one is readily and clearly understood. www.readysetpresent.com
Definition of Communication (2 of 2) • Communication is shared feelings/shared understanding. • If you can honestly achieve that goal, you are communicating. www.readysetpresent.com
Methods of Communication One-Way • Memo, fax, e-mail, voice mail, letter. Two-Way • Phone call, in-person. Collaborative • Team meetings, consulting, consensus, decision making, group problem solving. www.readysetpresent.com
Communication Advantages • Increase productivity. • Reduce stress. • Better understand what others are saying. • Better understand how to get your message across. • Enhance relationships. • Save time and money. www.readysetpresent.com
Who Is Responsible? • The Communicator. • How Much Is The Communicator Responsible? • 60 Percent! www.readysetpresent.com
Face-To-Face Mirror and Match. www.readysetpresent.com
Mirror and Match • Sentence structure. • Tone of voice. • Key words. • Non-verbal body language. • Style of speech. • Rhythm of speech. www.readysetpresent.com
Establish Common Goals • Think about the other person and his/her goals. • Build the bridge from the other side. • If you don’t know, ask. Then listen and sincerely care. • Help by asking questions to clarify their goals. • Frequently restate the goal/s. www.readysetpresent.com
Ten Barriers and Gateways www.readysetpresent.com
Asking Questions www.readysetpresent.com
Once Understanding Is Met Focus on Influencing or Problem Solving. www.readysetpresent.com
Enhance Relationships www.readysetpresent.com
What is your next step? www.readysetpresent.com
Download “Communication” PowerPoint presentation at ReadySetPresent.com123 slides include: Exploring the critical elements of good communication, different methods of communication, keys to effective listening, 6 slides on listening techniques, improving your listening, asking vs. telling, barriers and gateways to communication, effective business communication, why attending is important, responding to content, posturing and observing and feedback, nonverbal communication, including eye contact, language barriers, how to's and more. Royalty Free - Use Them Over and Over Again. www.readysetpresent.com