Quality and Leadership

1. Quality and Leadership Jan King, M.D., M.P.H. Medial Director Office of AIDS Programs and Policy Los Angeles County Presenter: Lanet Williams, RN, MSN, PHN Manager-Quality Management Office of AIDS Programs and Policy Los Angeles County

2. Vision Support Resources Importance of Leadership

3. Lessons Learned • Buy-in from senior managers is key • Leadership in your organization must be continuously educated on Quality • Quality leaders who embrace vision, creativity and a positive attitude are successful

4. Next Steps for New Programs • Create a plan • Educate your key power brokers • Infuse quality statements in work and discussions • Roll out quality management plan to senior managers • Demonstrate need by illustrating current status with data • Make suggestions of possible areas to improve • Create a compelling augment for why quality is consistent with agency’s vision and mission

5. Implementing Quality in a System • Goals • Effectiveness • Efficiency • Synergy

6. Implementing Quality in a System • Challenges • Changing an established culture • Changing an established work process • Changing an established outcomes

7. Lessons Learned: Quality in a System • People feed off competition • Most agencies want to be recognized as providing the best care! • Informal provider networks provide alternative learning opportunities • Effective information systems are crucial

8. Next Steps :Creating Quality Culture in Your System • Create a plan to establish quality culture • Collect agency data to establish baselines • Recruit eager stakeholders • Develop work meetings to develop rapport and teach agency staff quality processes • Measure improvement

9. Lanet Williams, RN, MSN, PHN Manager-Quality Management Office of AIDS Programs and Policy Los Angeles County Thank You