LEADING SAFETY METRICS INDICATORS

1. LEADING SAFETY METRICS INDICATORS Greg Santo 8430 University Executive Park Drive, Suite 614 Charlotte, NC 28262 704-399-7945 Extension 311

2. Established 1991 • Three offices in Buffalo & Syracuse, NY and Charlotte, NC • Safety, engineering, risk management and industrial hygiene capabilities • Open enrollment classes • NCCER Accredited Training Center • Master Trainers at every office • OSHA Authorized Trainers • General Industry • Construction • ISNET World Members

3. Given our location today… I couldn’t resist! How do they evaluate NCDOL employees?

4. We want to try and quantify everything • "The most important things cannot be measured.“ - W. Edwards Deming • "In God we trust; all others must bring data.“ - W. Edwards Deming • “Figures don’t lie, but liars figure” – Mark Twain • “A single death is a tragedy but a million deaths is a statistic” – Josef Stalin

5. LEADING SAFETY METRICS INDICATORS • Management Commitment • Employee Involvement • Training and Education • Compliance • Safety Culture • Incident Investigation • Hazard Prevention • Safety Management Process

6. Safety Professionals must track injuries and illnesses

7. Another Example of a trailing indicator Although we need to track trailing indicators like this, it is important not to emphasize this metric. Research shows that is could motivate not reporting injuries and illnesses.

8. Management Commitment • Number of safety presentations to upper management • Percentage of company goals/objectives that incorporate safety • Percentage of purchasing contracts that include safety requirements • Provision of a communications training program • Provision of a company newsletter

9. Management Commitment • Provision of bulletins, toolbox talks, or similar regarding lessons learned • Provision for making safety communications available in native languages • Provision of an anonymous reporting system • Provision of communications of safe work practices • Provision of two-way communication • Provision of new hire training

10. Understand why spikes in injuries and illnesses happen

11. Management Commitment • EHS policy and goals are communicated with all employees • Number / tracking of contractor related incidents • Presence of clear documented accountabilities for safety • Presence of a means for employee involvement in safety improvement • Presence of a means for employee influence in safety improvement • Presence of an off-the-job safety training program • Presence of/participation in a wellness program

12. Management Commitment • Establishment of a safety committee that includes a vertical slice of the organization • Presence of an off-the-job safety training program • Presence of an employee suggestion/feedback program • Presence of an employee feedback system concerning near misses and hazard identifications • Presence of a feedback system to employee on safety audits, issues and concerns • Periodic employee opinion/attitude surveys • Exit interviews contain open-ended safety questions

13. Employee Participation • Number of behavior-based observations • Number of observation cards • Number of safety suggestions • Number of safety committee projects • Number of successful safety committee projects • Wellness program participation • Presence of a means for employee influence in safety improvement • Participation in an off-the-job safety training program

14. Baseline your training knowledge In other words, determine the level of knowledge before the training takes place; Assure that testing is done after training is completed.

15. Training and Education • Number of training sessions completed • Percentage of training completed on-time • Number of accidents related to lack of training • Number of OSHA citations related to training deficiencies • All training classes validated with baseline testing determining knowledge before and after training – for all classes • Constant improvement on test questions

16. Compliance • Incidence rate • Number of OSHA citations • Audit finding of non-compliance • Percentage of required compliance training given on-time • Documented regular and frequent inspections • Task hazard or job safety analysis frequency

17. Safety culture

18. Safety culture • Number of safety suggestions • Rate of implementation of safety suggestions • Average time to act on safety suggestions • Funds allocated for safety suggestions • Number of behavior-based observations • A policy and/or procedures for reporting unsafe conditions • Update period policy for safety procedure checklists

19. Safety culture • Policy to complete pre-operational checks • Percentage of training in first aid/CPR/AED • Percentage of wellness program participation • Number of PPE reminders • Number of near-hits reported • A policy in place mandating safety procedures, instructions, or rules for all jobs • Up-to-date industrial hygiene program

20. Safety culture • Promotion of Safety Presence with a dedicated safety budget • Safety budget is not reduced due to operational budget cutbacks • Provision of PPE measurement for employee usage • Presence of a training program for emergencies • Measurement of resolution of safety concerns

21. Incident investigation • Average time to investigate accidents, incidents and near misses • Average time from incident investigation to corrective measures • Establishment of a fair system for incident investigation • Presence of an interviewer training program • Standardized approach to incident investigation

22. Incident investigation • Presence of maintenance budget • Maintenance budget is not reduced due to operational budget • Percentage of supervisors with incident investigation training • Presence of near hit program without repercussions

23. Hazard prevention • Incidence rate • Workers compensation claims • Number of inspections performed • Hazard severity reduction • Provision of a training program for hazard/risk assessment • Development of task/job safety analysis

24. How to integrate leading metrics indicators • Safety Management Process • 100 point system • Combination of 4 Primary Safety Metrics • Individual Participation • Group Participation • Compliance Training • Case Incident Rates

25. Safety management process • Why does it work? • Proactive involvement in Safety drives results! • ACCOUNTABILITY!! Creates Individual, Team and Leadership Accountability for Safety • There is always FOCUS even when there is NOT an injury • Peer Pressure • Emphasis is on behaviors • Practical tool that people understand their impact

26. Safety management process • How does it work? • Simple Computer Database that tracks four categories and combines them for an overall SMP Score. • Constant feedback to areas from up to date reports accessible by all levels of the organization • All data is tracked at individual, team, department and plant level

27. Safety management process • Who does it? • Each employee must participate at defined levels for “credit” • Teams (Areas, Departments) must proactively participate in Safety for Team Safety Score • Compliance Training must be completed by all team members • Reports are generated daily for review by all levels of the organization. • Individuals and Teams manage their safety not EHS

28. Safety management process • Key Points • Each individual must participate in defined number of activities per month • Drives safety into organization at all levels • Gives everyone something to talk about and something to review specific to their involvement in safety • Keeps focus on compliance training • Gives tool to communicate back on what has been accomplished around safety – Corrective Actions, completed work orders, etc.

29. Please remember • Carefully research what you measure • Once you have decided what to measure, stick with it • Collect enough data from procedures to be statistically reliable • Collect enough data over time to be statistically reliable. • Use a standardized collection method • "Not everything that counts can be counted, and not everything that can be counted counts.“ – Albert Einstein

30. Thanks for your time!