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AGC Networks Limited Corporate Overview

AGC Networks Limited Corporate Overview. October’2017 marketing@agcnetworks.com. AGC Purpose & Values. Our Purpose We accelerate (our customers’) business with best-in-class customized technology solutions Our Values Will to Win Integrity & Fairness

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AGC Networks Limited Corporate Overview

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  1. AGC Networks Limited Corporate Overview October’2017 marketing@agcnetworks.com

  2. AGC Purpose & Values • Our Purpose We accelerate (our customers’) business with best-in-class customized technology solutions • Our Values • Will to Win • Integrity & Fairness • Responsiveness & Collaboration • Empowerment & Accountability • Continuous Improvement • Innovation • Differentiation

  3. About AGC Networks Delivering integrated technology solutions and services with a vertically differentiated approach across the globe • A Global ICT Solution Integrator • Strong presence in Americas, UK, Middle East / Africa, Australia / New Zealand, Singapore / Philippines and India • Delivering customized technology solutions and services • Partnering with Global technology leaders • 32 years of experience across markets • Serving a large base of long-tenured customers across verticals • Focused on Enterprise and Mid-market customers

  4. The Journey so far AT&T carves out Lucent Technologies. Lucent spins off Enterprise business as Avaya Tata-Avaya JV takes shape Renamed as AGC Networks Ltd. Acquired by Essar Global scale up across North America, MEA Avaya buys TTL stake, forms Avaya GlobalConnect 2014-17+ Consolidation for future global growth M3 Growth Strategy : Multi Solutions Multi Alliances Multi Geos 2011 Incepted as Tata Telecom Ltd Appointed AT&T’s SI In India 2010 2004 1996 1994 1986 Global Industry Leadership End to End Capabilities Global Footprint Differentiation • Focus on new and relevant technology areas • Focus on integrating and delivering multiple technology solutions & services • Expansion in key customer markets • Driving Process Excellence & Optimizing Resource Productivity • Consultative/ Value Prop based Sales Approach • Vertical focused services & solutions Value Proposition + Customer Engagement = Loyalty One Stop Technology Shop for enterprise and mid market customers Local touch with global delivery skills (GLOCAL)

  5. Customer Organization Imperatives • Revenue Growth • Superior Customer Service • Business Efficiency CEO Imperatives Key Focus Areas Profitable Growth Customer Experience Compliance Operational Efficiencies • Risk & Compliance • Cost Reduction • Cash Flows CFO Imperatives • Investment Protection • ROTI • Rapid Deployment CIO Imperatives

  6. Technology Solutions

  7. Solutions Global Security Operations Center (G-SoC)

  8. AGC G-NoC Integration and Disaster Recovery across locations G-NOC Mumbai, INDIA Response Center, US • Response Center located across Dallas, US and Mumbai, India • Network and Power Redundancies • Access to Multiple PCs and Telephony Equipment • Recording of all customer interactions for review & QA • Logistic back-up to encounter inclement weather downtime • 24x7x365 Scheduling with Full Holiday Coverage • Continental US based SSAE 16 Certified Facilities – Separate Power Grids • Security through Keycard or Biometric Access and Camera Presence • NOC Styled Command Center with Multiple Dynamic Displays

  9. AGC Cloud & AGCiVR • Cloud based IVR Solution - AGCiVR from AGC’s Data Centers • OPEX based model • Hosted Contact Center • Hosted IVR /Cloud IVR • Hybrid solutions available • DC – DR Architecture

  10. Global Partnerships GLOBAL CORE & STRATEGIC PARTNERS Platinum Elite Gold Platinum Gold Gold Platinum Gold Strategic Diamond Platinum Strategic Strategic Strategic Strong Partnerships with global technology partners

  11. Global Customer Footprint

  12. Recent Partner Recognitions

  13. Credentials & Capabilities • State-of-the-art customer showcase centers across Mumbai (India) and Dallas (USA) • Customer Experience Center (CECs) • Network Operation Centers (NOC) • Global Security Operations Center (G-SOC) • Certified manpower and expertise across technologies and services • Delivery teams of Solution Architects, Projects Managers, Implementation Champions and Service Experts • Certifications • ISO/IEC 9001:2008 and 27001:2013 certified • SOC2 Type 1 Certified (security, availability & processing integrity of AGC’s service systems and the confidentiality and privacy of the information that AGC as a service organization maintains) • Excellence Award for AGC Networks by Institute of Economic Studies (IES) • CYBER-i features in Top 25 Cyber Security Companies in APAC CIO Outlook (Apr'17 )

  14. Key Customers in India

  15. Key Customers in MEA

  16. Key Customers in Australia

  17. Key Customers in US

  18. Let’s Begin!

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