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Conflict resolution

Conflict resolution. How to lead and bring about change as a middle leader. What motivates teachers?. Make a list of those factors which motivate you in your job. Place your list in rank order from the most powerful motivator to the weakest. Motivators: achievement, advancement,

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Conflict resolution

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  1. Conflict resolution How to lead and bring about change as a middle leader

  2. What motivates teachers? • Make a list of those factors which motivate you in your job. • Place your list in rank order from the most powerful motivator to the weakest.

  3. Motivators: • achievement, • advancement, • recognition, • responsibility, • the work itself.

  4. Hertzberg’s Motivators and HygieneFactors Dissatisfaction Satisfaction 40 30 20 10 0 10 20 30 40 Achievement Work content Responsibility Recognition Advancement Company Policy Supervision Working conditions Relationships Salary

  5. Why Conflict arises in school • Beliefs and attitudes; “This won't work it is not right” • Habits and behaviours; “You can't teach an old dog new tricks” “What I say is not what I do”. • Systems; “I'm too busy. It's not part of my job. X told me to do this.”

  6. Behaviours of difficult colleagues; • Hostiles, • Complainer, • Silent types, • Super agreeable, • Negativists, • Know it alls, • Indecisives.

  7. Areas of Conflict • People. • Resources • Other. What professional conflicts are you experiencing at the present time?

  8. Generic aids to finding a solution • Accept you will come across conflict sooner rather than later. • Do not go looking for it but meet it on your terms-professionally. • Recognise the problem. • Face up to it early.

  9. No solution is perfect, carry out a cost benefit analysis. • Involve others “all of us are smarter than one of us”. • Find the compelling reason that is irresistible and essential. • Have “right” on your side (professional conduct and expectation). • Plan your campaign well with a time line.

  10. Fight fair but hard, remember you do not have to win all the battles in the war, just the right ones. • Be generous in victory, it will bode well for the next campaign.

  11. Using Emotional Intelligence Complainers: • Adopt a problem solving approach; • Listen attentively; • Acknowledge the complaint and then seek to reformulate it into a problem that can be solved. Hostiles: • Be assertive; • Do not show intimidation; • Be ready to be friendly at the first opportunity.

  12. Silent and unresponsive: • Listen attentively (even to silence); • Ask helpful questions to try and get to the cause; • Adopt a “quizzical expectant “expression; Super-agreeable: • Try to get them to be honest; • Don't allow them to make unrealistic commitments; • Reassure; • Consider compromise; • Listen for hidden messages;

  13. Know-it-all experts: • Prepare your arguments in advance when dealing with bulldozers; • Counter those who seek admiration by presenting alternative points of view; • Remember you are knowledgeable . Indecisives: • Concentrate on the benefits of solutions to problems • Follow up support to a decision; • Fix deadlines; • Don’t allow postponement. NCSL

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