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Enhancing Your Hospitality

Enhancing Your Hospitality. If Starbuck’s Can Do It, Why Can’t We?. Becoming The Third Place. “First place” - our Home “Second place” - our workplace “Third place” - wherever we go to find ‘community’ . Becoming the Third place.

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Enhancing Your Hospitality

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  1. Enhancing Your Hospitality If Starbuck’s Can Do It, Why Can’t We?

  2. Becoming The Third Place • “First place” - our Home • “Second place” - our workplace • “Third place” - wherever we go to find ‘community’

  3. Becoming the Third place • Starbuck’s wants to be the “third place” for its customers • Traditionally, the “third place” was always the church, the pub or general store.

  4. Characteristics of the Third Place • Neutral territory • Inclusive and promotes social activity • Ever notice how easy it is to interact with others at Starbuck’s? • Conversation is the central activity • Has “regulars” who welcome “newcomers” • Is homey and non-pretentious • Fosters a playful mood

  5. Is Church a Third Place? Church used to be a third place of choice, a meeting house, a sacred space where community gathered for governing, for mourning, for celebrating, for relationship building. But churches increasingly became not relational space but propositional space. Continued…

  6. Is Church a Third Place? Instead of going there to connect with God and with others in meaningful relationship, people started going to church to be convinced of a transcendent truth:, or,if they already numbered among the convinced, to have their beliefs and religious convictions confirmed from the pulpit. Leonard Sweet, The Gospel According to Starbuck’s

  7. We Must Regain Third Place We need to be The Place wherepeople get connected with God and each other • We offer life-giving, life affirming community in being the Body of Christ • Most Episcopal Churches offer free coffee, and sometimes it’s even Starbuck’s!

  8. How do we stack up in the six values of a “third place”?

  9. Are we a Third Place? • Are we neutral ground? • Can anyone feel welcome in our church? Really? • Are we inclusive and supportive of social activity? • Do we invite others to our functions? • To Bible study or Adult formation classes? Youth? • Is conversation the central activity? • Do we talk to others, really talk with them?

  10. Are we a Third Place? • Do our “regulars” welcome “newcomers”? • The Al Hipp method • How welcome would a person feel the second or third or fourth week of visiting? • Non-pretentious and homey? • Our church? • Do we foster a playful mood? • The church that plays together, stays together

  11. How to enhance your hospitality to newcomers • Help “regulars” learn and understand what it feels like to be a visitor • Teach people to introduce themselves • Al Hipp method or something like it… • Educate your Ushers & Greeters and help them welcome people grace-fully • Always, always, always introduce a visitor to someone else, and keep the introductions going

  12. Other ways to enhance your hospitality to newcomers • Consider a hospitality audit of your church: How easy is it to find ________? • Evaluate your signs and boards and keep them informative and up-to-date • Always, always take a visitor to find the information they seek—no pointing! • If possible, send a card or letter to thank people for visiting and invite a return

  13. Tell Your Hospitality Story! Our mission statement: Building Christ-centered community by praying, learning, giving and serving.

  14. What’s Working for your Newcomers? Share a Hospitality story with someone on your right or left Share a few best examples with the group Any questions?

  15. Resources(all available at amazon.com) • A Christian View of Hospitality: Expecting Surprises, by Michele Hershberger • WELCOME! Tools and Techniques for NewMember Ministry, by Andrew Weeks of www.Magnetic-Church.com, The Alban Institute • The Inviting Church: a study of new member assimilation, by Roy Oswald and Speed Leas,The Alban Institute

  16. Last but not least… Thank you!

  17. Closing Prayer Save us, O Lord, as your people, from being inward-looking and backward-looking inthe work of the church. Help us take our eyes off ourselves and turn them on the world around us. Remind us to be concerned less with what we have accomplished or where we have failed and more with what remains to be done.

  18. Closing Prayer So that with our vision enlarged and our love rekindled, we may go forward to attempt new and greater endeavors to reflect your glory. All this we ask in the name of Jesus Christ our Lord. Amen.

  19. Your Evaluation, Please! • YOU can help us to make Stewardship University even more effective for future participants; please invest some energy and a few minutes to complete your eval-uation and leave it with your presenter. • Thank you for coming today, have a SAFE TRIP HOME and have a great week!

  20. Changes: Sl2: centered text; removed words; added space Sl3: moved text down to clear graphic Sl4: tweaked text Sl5&6: reformatted for easier reading Sl7: needed 1st bullet to be ‘why’ header; added logo Sl8: added logo Sl9: bullet 2 needed a verb Sl10& sl14: increased vertical spacing Sl15: corrected amazon Sl17: split to make it readable Sl19: revised text Questions: 1. Why text color yellow on first few, then white? 2. Why headers white, then gray, then yellow? 3. On sl8, you say “six values”, yet have 7 bullets on next 2 slides? 4. Why does header font change on sl11? And text font on sl 12? 5. Why so many background changes?

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