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ATEM

ATEM. Student Service Centres – The Next Generation Presented by: Rowan Simpson, Carol Farnworth, Shelly Gale, Enza Gandolfo, Rosemary Marshall and Lisa Negri. Service Delivery during Times of Change: Surviving Centralisation.

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ATEM

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  1. ATEM Student Service Centres – The Next Generation Presented by: Rowan Simpson, Carol Farnworth, Shelly Gale, Enza Gandolfo, Rosemary Marshall and Lisa Negri.

  2. Service Delivery during Times of Change: Surviving Centralisation • How do you maintain relationships across university networks to support students and other stakeholders (academic and administrative staff) in an environment of change, such as centralisation of student administrative services? RMIT University

  3. Background to RMIT Centralisation • PeopleSoft implementation • Centralisation of Student Administration • Establishment of the Student Administration Support Line • Establishment of the Hubs • University Restructure • Project 180 • Enrolment Online RMIT University

  4. Enrolment Online at RMIT - a significant step towards student ‘self management’. A significant ‘cultural’ and conceptual shift, particularly for returning students. Pre Enrolment Online Characterised by: Enrolment Online Characterised by: • High level of face-to-face contact • Personalised course advisement • Individual faculties providing specialised/detailed advice • Many paper-based processes • Formal information networks between central admin, faculty staff and school/academic staff • Personal contact, telephone and written correspondence to students • Web-based enrolment interface • Web-based statement of student responsibilities • Individual (student) responsibility for observing academic advisement requirements • Online Commonwealth student funding forms • Online invoicing • Email notification for all key activities of responsibility RMIT University

  5. Impact on Corporate Knowledge & Information Networks RMIT University

  6. Moving Forward RMIT University

  7. Preparation RMIT University

  8. Developing New Working Relationships RMIT University

  9. Communication RMIT University

  10. RMIT University

  11. Discussion • Preparation • Developing New Working Relationships • Communication RMIT University

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