Coaching the promotion from supervisor to manager

1. Coaching the promotion from supervisor to manager Georges Michaïlesco – Professor – UniversitéParis-Sud 11 Serge Zetlaoui – Assistant Professor – Université Paris 13 Catherine Tricoire – Project Manager - Electricity of France

2. The environment • « papy boom »  retirement of management staffs • major companies policy • internal promotion of first line supervisors • coaching the assumption of duties by a vocational training • recognition by a certification (university diploma) • outsourcing vocational training WBL approaches and methods

3. LMD diploma Baccalaureat Licence Master Doctorate Vocational qualification levels Level 4 Level III Level II Level I Diploma / Qualification level operating agent first line supervisor manager executive manager WBL approaches and methods

4. The making of • Constructing owner : EDF – GDF (human ressources) • Project management : SFP (vocational training) • Call of tenders : 60 days of training focused on the indispensable tools of management + university diploma of level II • Operation : 3 universities • The challenges : • variety of occupations of the candidates • variety of the levels of initial training • joint construction of the vocational training (university-company ; university-university) WBL approaches and methods

5. One year of construction • Objectives and repository of the training ; • Modalities of alternation and chronology of the sequences of training ; • Inductive pedagogy based on professional and personal experienceof the trainee ; • Methods of assessment of knowledge associated to the University Diploma ; • Accreditation of a diploma of level II • Inter University Diploma “Manager competencies” ; • Part and responsibilities of each of the partners. WBL approaches and methods

6. Repositary of the training • Personal devlopment • self-knowledge • sociology of organizations • projection in the function of manager • general knowledge (culture, communication, law, financial, control) • The management of teams and business • study and resolution of problems • management of projects • animation of team • accompanying the change • Strategic integration • management of quality • geopolitical • Manager situation scenario WBL approaches and methods

7. Organisation of the training inter sessions works inter sessions works inter sessions works project of the company to analyse and synthetise to choose to make decisions to manage a project to mobilize a team to communicate … abilities assessment professional study manager situation scenario WBL approaches and methods

8. Evaluation of the trainee • Summative evaluation (MCQ) • Formative evaluation • wrap-up of readings (books, papers, survey …) • written and/or oral report on case study (from the environment of the trainee) • role playing • Multi steps evaluation • first version  track for continuous improvment - -  final version • Evaluation of the « professional study » • Coaching for the report • 3 marks : university – tutors (pedagogical & professionnal) • Important personal work (> 400 h) WBL approaches and methods

9. Originality of the training • repository focusing on transverse capacities ; • strong partnership between companies and universities ; • strong partnership between 3 universities ; • sandwich-education and inter session works ; • various initial educational backgrounds ; • diversified professional experiences ; • inductive pedagogy ↔ “co-animation” + quality of mutualised experiences ; • evaluation from written or oral reports realized out of work time; • validation by an inter-university diploma of level II WBL approaches and methods

10. Success in coaching a professional evolution • more than 200 graduates ; • rate of success : 98% ; • rate of satisfaction ³ 80% • 55% of trainees with initial level £ IV (> 15 years of experience) ; • opportunity for employees, • to obtain an accredited university degree ; • to give a new run-up to their professional career ; • to obtain the professional master level (VAE); • satisfaction of companies partners WBL approaches and methods