English Communication for BUSINESS

1. English Communication for BUSINESS Part one Socializing and Culture

2. TEST 1 next week • 5 tests • 1st test = socializing and culture • How to meet someone from another country at your office

3. Meeting people from different cultures • When you meet someone from another country you should be careful about: • B___ L____ • E___ C____ • G____

4. Be careful about • Body Language • Eye Contact • Gifts

5. Body Language • Western cultures shake hands and do not get too close • Some other cultures get very close • Some cultures do not shake hands

6. Eye Contact • Western countries need eye contact to build trust • In other countries too much eye contact is considered not polite

7. Gifts • In some countries they will offer you a gift when you arrive • In some countries it is rude to say no to a gift.

8. Greeting a visitor to your office • Offer; We usually use grammar of • “W____ Y____ L_____?” • Offer a ____ • Something to _____

9. Greeting visitors • Would you like…. • Offer a seat • “Would you like to sit down” • (Please take a seat) • Something to drink • “Would you like something to drink”

10. 1. Meeting Someone • Two greetings • F_______ • I________

11. Greetings Examples • Formal – How are you today? - How do you do? Informal - How’s it going? - How are things?

12. Ice Breakers • What is an ice breaker?

13. Ice breakers • Start a conversation • Did you eat yet? • Where are you going? • It’s hot today, isn’t it?

14. Small Talk • Short conversation • Follows the idea of the ice breaker • Not about business

15. Listen to the “CD” • Follow the conversation in the book Track 2 • Answer the questions

16. Questions • 1 Who is visiting? • 2 Who is the greeter? • 3 What does she take from him? • 4 Who is introduced? • 5 What is offered? • 6 What is the ice breaker? • 7 What city is he in? • 8 What would he like to drink? • 9 Where is he coming from? • 10 What country is he in? • 11 What problem does he have? • 12 Where can he buy it? • 13 Where do they eat Kao Mun Gai for lunch?

17. Speaking • Look at the script example - Listen track 4 • This is the first half of your test • You must remember this script for next week • Two people! • One visitor to the office • One office staff, (greeting the visitor) • Change details (example: change names, cities, ice breaker etc….)

18. Questions • 1 Who does he come to meet? • 2 Why can’t he see her? • 3 What does the secretary offer? • 4 What does he ask for? • 5 Does he use the fax machine? • 6 Where does he want to go after the meeting? • 7 How far is it? • 8 How will he go there? • 9 Who is free to see him now? • 10 Who is Mexico’s best football player?

19. If you have the bookGuide for page 9 • SB = Sandra Bates • Shortly = soon • Decline = say NO • Offer = “I can get you a taxi.” • Accept offer = “Ok, thanks” • Promise = (You will do it for sure) “I promise to do that”

20. Example page 9 book • A – Hi, I’m John Carew, I have an appointment with Sandra Bates. • B – Hi, John. Welcome to Bangkok. Sandra Bates will be here shortly. Would you like something to drink? • A – No thanks, but can I use the phone? • B – Yes, of course. Would you like to use the fax as well? • A No thanks, just the phone • B…..

21. A. Hello, welcome to……….. B. Thank you, my name is ……. I have an appointment with Mr/Mrs…..... A. It’s nice to meet you Mr/Mrs….. My name is …….I spoke to you on the phone last week. B. Oh, hello ……how do you do? A. I am good, thanks. Mr/Mrs. …..is not available now. Could you please wait a moment? Please take a seat. B. Thank you. A. Would you like something to drink? B. Yes, water would be fine, thanks. A. Of course------ok, here you are. B. Thank you. A. How was your trip to Thailand? B. It was fine thanks, I slept on the airplane. A. What city did you fly from? B. I flew from ………. A. Have you been here before? B. Yes I……………….. A. Well, I hope you enjoy your stay B. Thanks, I will. There is one thing I would like help with. A. Oh? And what is that? B. I need to……………. A. Oh, in Bangkok you can find……. B. Oh, thank you very much. A. No problem. Oh, Mr/Mrs ……… is free now. I will take you to see her/him. Test number One Script

22. Part TwoGreeting Visitors to your country outside your office • Recommend or Suggest ________(example?)

23. Recommend or Suggest • Places to visit • Places to eat • Food to eat (kao mun gai) • Places to shop • Places to avoid

24. Invite someone • Would….

25. Answer • Would you like to go to dinner? • Are you hungry? Would you like something to eat?

26. Recommending • I……

27. Answer • I recommend… • Have you eaten Thai food? Would you like to eat some kao mun gai? Let me recommend a good place

28. Expressing Preference or likes • I …..

29. Answer • I like…. • I like kao mun gai. Would you like to join me at a kao mun gai restaurant?

30. Respond • That….

31. Answer • That would be nice, thank you • Yes, I am very hungry. Let’s go

32. Looking at the menu • I think…

33. Answer • I think I will order the fish • I think I will have the steak

34. Order something • I….

35. Answer • I would like….

36. Return the question • A….

37. Answer • And you? What will you have?

38. Commenting on food • This….

39. Answer • This is very delicious

40. Return the question • And….?

41. Answer • And you? How is your meal?

42. Ice Breaker and Small Talk • Have you….

43. Answer • Have you seen much of Thailand? • Have you been to Paragon? • Have you seen Thai classical dance? • Have you been to any temples? • Have you been to any night markets?

44. Invite and Answer • Would you like to...? • Sure, that sounds great. How about tomorrow?

45. Asking for the check • ….

46. Answer • Could we have the check, please?

47. Offering to pay • Let…

48. Answer • Let me get the check.

49. Insist on pay (must pay!) • No, I insist. I will get the check! • Example: • A. I will get the check. • B. No, we will share it. • A. No, I insist! I will get the check!

50. Thank you • Thank…