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CONFLICT RESOLUTION

CONFLICT RESOLUTION. Conflict Resolution. Change is a part of life With change comes conflict Conflict is not always negative Conflict is an important part of change Conflict can allow for creativity and innovation as well as encourage productive discussions Conflict is:

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CONFLICT RESOLUTION

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  1. CONFLICT RESOLUTION

  2. Conflict Resolution • Change is a part of life • With change comes conflict • Conflict is not always negative • Conflict is an important part of change • Conflict can allow for creativity and innovation as well as encourage productive discussions • Conflict is: • The consequence of real or perceived differences in mutually exclusive goals, values, ideas, attitudes, belief’s, feelings, or actions

  3. Conflict Resolution • Conflicts can occur due to: different personalities, cultures, and training • Types of conflicts: • Intrapersonal • Interpersonal • Organizational

  4. Conflict Resolution Methods • Avoiding • Accommodating • Competing • Compromising • Negotiating • Collaborating • Confronting

  5. Rules for Effective Conflict Resolution • Protect each parties self respect • Do not blame the problem on the participants • Allow for discussion from each member • Set ground rules • Encourage expression of ideas • Encourage active listening • Help develop alternative solutions

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