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Working effectively in a team

Working effectively in a team. NONE OF US IS AS SMART AS ALL OF US. Objectives of this presentation. Conflict is normal (& good!) just needs to be managed Identify your conflict handling style Steps for problem solving approach Strategies for better communication.

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Working effectively in a team

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  1. Working effectively in a team

  2. NONE OF US IS AS SMART AS ALL OF US

  3. Objectives of this presentation • Conflict is normal (& good!) just needs to be managed • Identify your conflict handling style • Steps for problem solving approach • Strategies for better communication

  4. Ingredients for a successful team • 1. Clarity in team goals - and a plan • 2. Clearly defined roles and rules • 3. Balanced participation • 4. Awareness of the group process • 5. Conflict management • 6. Clear communication

  5. Goals, Roles and Rules • Has your team defined its goals? • Who is going to do what? How will you find a balance and monitor that? • What are your ground rules?

  6. 4-Step Group Formation Model • Forming • Storming • Norming • Performing

  7. Conflict - definition • To come into collision, to be in opposition or at variance; disagree • a controversy, a quarrel, discord of feelings or actions as in a conflict of ideas

  8. Conflict is normal • Some conflict is inevitable - it is normal human behaviour • Conflict can be functional or dysfunctional

  9. Dysfunctional conflict: • threatens group survival • diverts energy • destroys morale and trust • Functional conflict • improves decision making • stimulates creativity • releases tension • increases energy

  10. We need to manage conflict, not eliminate it. • What sorts of conflicts can happen when people come together to work as a team?

  11. High Importance R E L A T I O N S H I P S Low GOALS High Importance Importance

  12. Conflict Handling Styles • Shark -competing • Fox -compromising • Turtle -avoiding • Teddybear -accomodating • Owl -collaborating

  13. CUDSA model • 1. Confront the conflict • 2. Understand the other’s position • 3. Define the problem(s) • 4. Search for and evaluate Alternative solutions • 5. Agree upon, implement and evaluate the Best solution

  14. Some communication strategies • Choose an appropriate time and place • Maintain eye contact • Define the problem using “I” statements • Don’t use labels/insults • Give positive as well as negative feedback • Ask questions to clarify

  15. “I” versus “you”statements • You’ve done a terrible job on this • I feel worried that this is not up to the required standard and we’re going to get a bad mark

  16. “I” versus “you”statements • You are late to every meeting – its impossible to work with you • “I’m finding it really frustrating when you are late and we have to repeat everything we have already said. Can we talk about this?”

  17. Common IE conflicts! • Late to or missing meetings • Not finishing allocated task or not to expected standard • Aggressive/domineering manner • Uncooperative attitude

  18. IE conflict resolution processes • Try the methods outlined here within group • Talk to supervisor, who can act as facilitator to resolve problem • Notify coordinators, who can attempt conciliation and/or take formal action to resolve problem.

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