LEADERSHIP, GOVERNANCE AND TECHNOLOGY IN THE INFORMATION AGE Lesson Learned: Reform Through ICT

1. LEADERSHIP, GOVERNANCE AND TECHNOLOGY IN THE INFORMATION AGE • Lesson Learned: • Reform Through ICT ALEXANDER M. AREVALO Chief Justice’s Head of Staff and Acting Chief, Management Information System Office Supreme Court AGIA Annual National Convention cum Seminar The Legend Palawan, Puerto Princesa City, 13 October 2011

2. US FDA-approved human RFID

3. RFID READER

4. ASSOCIATIONOF GOVERNMENT INTERNAL AUDITORS VISION STATEMENT A prestigious organization of highly competent and trustworthy Internal Auditors committed to the practice of good governance for the empowered public

6. Success factors in ICT-led Reform 1. ICT CHAMPION 2. PRAYERS 3. VISION 4. PLAN 5. POLITICAL SUPPORT 6. RESOURCES

7. Business as usual!

8. Leadership and E-Governance Lessons Learned

9. AUTOMATED EXPORTS-IMPORTS SYSTEM Automated Export Documentation System (AEDS) Export Lodgement Proc’g Fee Payment Export Doc Processing Export Release Raw Materials Liquidation Automated Bonds License and Clearance Inter-Agency Linkage (Nat’l Single Window) Customer Relation Mgt Statistical Management Value Added Service Provider Import and Export Support System Client Profile Registration ASEAN SingleWindow Valuation Legal Case Tracking Import and Assessment System (IAS) Manifest Import Lodgement Import Assessment Payment Selectivity Import Release Formal Informal Warehousing X-ray Transhipment Accreditation Passenger Baggage

10. VALUE ADDED SERVICE PROVIDER (VASP) Web-based 24 X 7 Service Hindi pa ako nakapag make-up, may import entry na ako! J. Capulong Broker-Aide Single encoding area Office hours only

11. Imports & Assess. System Resources and Operations Management System Exports Processing System Electronic Manifest System Export Documentation System Operations Support System Import Entry System Bonds Management System Raw Materials Liquidation System Selectivity Hold & Alert System Passenger Baggage Entry System Online Release System Legal Mgmt & Case Tracking System Modernization Licensing & Clearance System Value Reference Info System ICT Alert System Financial Management System General Services System Trade Compliance System Statistical Management System Client Registration Profiles ISO Certification Payment System Workplace Modernization Customer Relations Management BOC Portal Information Website Computer Hardware Upgrade Personalized Content Mgmt Enterprise Resource Planning BOC VASP Gateway Human Resources Management System Funds Monitoring System Inter-Agency` Info Exchange Gateway DBCC Information Support Requirements System ASEAN Info Exchange Gateway BOC BAP Gateway SCOPE OF THE e2m CUSTOMS PROJECT No Face-to-Face

12. ON BOC AUTOMATION “Ano nalang ang hindi computerized after the e2m?” Parking! Nalang po.”

15. 3 RALLIES IN 1.5 DAYS

16. MAJOR CHANGES OLD: Encoding at BOC offices NEW: Internet Filing OLD: 5 days after release (+120 hrs) NEW: 12 or 6 hrs before arrival (-12 hrs) • OLD: Cash & Checks + OTC at banks & BOC • NEW: Electronic Debit only of all Taxes & Fees OLD: Transaction-based NEW: Account-based • OLD: Prior clearance from Cash Div & IST • NEW: Release upon payment OLD: Disjointed data sources NEW: full integration of all data Manifest Import Lodgement Import Assessment Payment (D&T, Proc Fee) Selectivity Import Release Accreditation Seamless Integration: 30 Minutes Release Time OLD: Paper NEW: Electronic + Paper

17. Philippines Among Top 10 Most-Improved Economies in Enabling Trade Across Borders Manila, Philippines, November 4, 2010 —The Philippines earned a spot among the world’s 10 most-improved economies in easing trade across borders in 2009/2010 by improving its electronic customs systems, according to Doing Business 2011: Making a Difference for Entrepreneurs.

18. WB Doing Business Report, 2009 “The Philippines upgraded the risk management and electronic data interchange system for Customs reducing the time to import by a day.”

19. ISO 2001 & 27001

20. E2m ICT Project This is not just an I.C.T. Project. This is also a Governance Project!

22. Simplification

23. Standardization

24. Harmonization

25. Scalability

26. Data Reusability

27. Precision

28. I.C.T. AT THE LEADING EDGE ICT Simplification, etc Harmonization Regulation Policy Legislation

29. STOPPING SMUGGLING: The Hurdle Track FACILITATING TRADE: The Fast Track

30. NSW STRATEGY: Interconnecting 40 Agencies Traditional Approach Philippine NSW Approach 40 Forms 40 Processes Single ICT Infrastructure • Single Form • Single Process • Multiple ICT Infrastructure

31. BOI BAI BOC FDA/BFAR BIR BPI BPS NFA PEZA SRA

32. Transacting with a virtually “TALL” and “WIDE” organization Transacting with a virtually “SHORT” and “NARROW” organization

33. NSW PROVIDES Hardware Software Training Wireless Connectivity Computer Tables & chairs Extension Cords Printer, toner, bond paper Blackeberry, unlimited load Draft regulations

34. Hardware Software Policy Processes Funds Peopleware The Proverbial ICT Elephant e-Governance “ELEPHANT”

35. International Tactical INTERNATIONAL LINKAGE ASEAN SINGLE WINDOW INTER-AGENCY LINKAGE Strategic TOTAL-APPROACH e-GOVERNANCE STRATEGY Regional BOC E2m SYSTEM Cross-Agency & Cross- Border

36. S-DIFFUSION OF INNOVATION CURVE STAGES OF ADOPTION Awareness Persuasion Evaluation Trial Adoption Everett M. Rogers, Diffusion of Innovations, 1962

37. TIME FOR DOING BUSINESS We cannot control something that we do not measure. Broker VASP BOC Total 05 : 01 00 : 10 10 : 15 33:45 Actual 10 : 01 00 : 05 8 : 15 30:00 Port Ave.

38. ICT INITIATIVES AT THE SUPREME COURT E-Payment Small Claims Case Management System Judiciary Case Management System E-Filing E-Notarization Enterprise Resource Planning (ERP) System