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IT Status Update

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IT Status Update

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    1. IT Status Update Prepared for AGC Academic Governing Council

    2. Leadership Team Leads Dave Anderson, Administrative Applications Peggy Gorno, Academic Applications Darcy Swope, Customer Service Mark Vogel, Media Technologies Donovan Wallace, Infrastructure

    3. Organization Chart

    4. A “Partnership” A new face Collaborative Listening Responsive Realistic

    5. Customer Support Improved Customer Care 234-HELP Open Door (233 LRC) Hours/After Hours Care Manager On Call SLA Better Communications Feedback / Information / Updates Listening to our customers

    6. Academic Support Fall Start Up – How did we do? Blackboard – Content System Future Role w/Departments and Faculty Partnership Discussions Advocacy Planning

    7. And More College Web-Site (Paint Job) Internet Bandwidth (Dual ISPs) Classroom Scheduling IT Role Equipment & Life Cycle Management Sneden Hall Document Imaging Risk Assessment

    8. Looking to the Future Projects and Initiatives Anything missing? What would you like to see on our list? Your Top Five (5) Advisory Group Regular Updates?

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