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C O M M U N I C A T I O N S T Y L E S. Purpose To educate students on the four prominent communication styles and help them identify their own so that they will be able to communicate more effectively with others Learning Outcomes
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Purpose • To educate students on the four prominent communication styles and help them identify their own so that they will be able to communicate more effectively with others • Learning Outcomes • Students will become aware of different communication styles, identify their personal style, and gain skills in recognizing other people’s styles of communicating
Literature Review • Streeck, J. and Jordan, J.S. Projection and anticipation: The forward-looking nature of embodied communication. Discourse Process 46(2/3), p. 93-102. • Hayes, A.F. Exploring the forms of self-censorship: On the spiral of silence and the use of opinion expression avoidance strategies. Journal of Communication 4(4), p. 785 – 802. • Honeycutt, J. and Choi, C. Communication apprehension and imagined interactions. Conference Paper – National Communication Association 2008. • Hanke, S. Communication styles: What is your impact on others? Your Workplace 11(4). • Felder, R. Matters of style. ASEE Prism 6(4), p. 18 – 23.
Styles Exercise • Individual • Communication Inventory • Small group • Scenario identification • Large group • Communication scenes
Communication Inventory X Z W Y • 1. disputes the issue unruffled focused sociable • 2. will take a chance flexible rational sympathetic • 3. spur-of-the-moment prudent composed extraverted • 4. directs others asks pensive lively • 5. decisive ponders diligent gregarious • 6. takes control collaborates independent amicable • 7. self-assured noncommittal orderly demonstrative • 8. convincing open-minded thorough free-thinking • 9. will fight for will defend effective good-hearted • 10. wants to win hopeful pragmatic young-at-heart • 11. eager diplomatic systematic innovative • 12. confident accepting pains taking high-strung • 13. dominant mild plans talkative • 14. insistent sensible exact helpful • 15. urgent constant conventional good-natured
The Four • Thinking/Planning • Doing/Directing • Supporting/Collaborating • Visioning/Creating
Small Group Exercise George can quickly tell what’s going on in any situation and is not afraid to speak out about what should be done. He doesn’t follow the latest fad, but wears clothes that are practical. When you first meet George, you notice he is friendly. Later you realize he hasn’t told you much about his personal life. You go out to lunch with George. He orders steak medium rare, but the meat is served nearly raw. George shouts for the waiter, and complains loudly. The waiter apologizes and takes the steak back to be cooked longer, but George doesn’t want to wait. He demands to see the manager and tells her in the future he’ll eat elsewhere. You both grab a lunch at a drive-through and are back at the office in time for George’s next meeting. Which style is George?
Wrap-Up • Application Discussion • Q&A