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Quality Assurance in Fire and Rescue Services: Community Expectations and Success Rules

Learn about quality assurance in the fire and rescue services, including professional conduct, success guidelines, and communication strategies. Ensure excellence in service delivery through adherence to protocols and effective consultation with QA officers.

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Quality Assurance in Fire and Rescue Services: Community Expectations and Success Rules

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  1. QUALITY Captain Bob Landry Department of Fire Rescue Services Montgomery County, Maryland

  2. Quality • DEFINE IT: • What does it mean to YOU! • EXPECTATIONS • Community, self, system, peers

  3. PRE-PLAN • ARRIVAL • UNIFORM • APPEARANCE • ATTITUDE • ALERT, AWARE, SOBER, CLEAN

  4. IF YOU FOLLOW UGLY CHILDREN HOME YOU WILL USUALLY FIND UGLY PARENTS…….

  5. QA Officer Abilities • Diplomacy. • Trustworthy. • Concise delivery.

  6. LANGUAGE • SPEAK PROFESSIONAL • YES,NO, THANK YOU, NO THANK YOU……. • #%&%$ MAKES YOU LOOK STUPID

  7. Quality Advice • A = Always be nice. • B = Be sure and take them to the hospital. • C = Check the vitals. • D = Document what you do.

  8. EMS Success Rules • A= ALWAYS TAKE THEM TO THE HOSPITAL.

  9. EMS Success Rules • B = BE NICE…. • You are the medical professional.

  10. EMS Success Rules • C = Check the patient’s vital signs. • You may be shocked.

  11. EMS Success Rules • D = DOCUMENT WHAT YOU DO ! • If you did not write it down you did not do it. • Yea, but I have auto generate in my reports.

  12. Quality Assurance • Protocols. • COMAR Title 30 and EMTALA • System procedures • Diversion, transports, CISM, exposures

  13. Quality Assurance • Listen to the issue. • Write down the facts in a standard method. • Consult with QA Officer or other as needed. • Follow YOUR process!

  14. “Tools that work” • Be nice. • Be professional. • Listen a lot. Think. Then speak. • Take care of the personnel. (ALWAYS). • A smile and humor establish a bridge faster than a scowl and harsh words.

  15. Quality Assurance • Questions. • QA Office 240-773-8951 • Thank you for your time.

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