Access and Choice: Helping You Get the Right Services, in the Right Amount, at the Right Time

1. Access and Choice:Helping You Get the Right Services, in the Right Amount, at the Right Time Consumer Education and Support Statewide Call-In: November 29, 2007

2. Welcome! • Thank you to all who participated last month! • Thank you to all who have joined in for today’s call! • Report on previous Statewide Consumer Calls • CEU’s for today’s call • No Call for December (Happy Holidays!) • Stay Tuned for 2008!

3. Objectives for Today’s Call • Participants will have a basic understanding of how the management of mental health services will change • Participants will understand the purpose and benefits of these changes • Participants will have an opportunity to ask questions and offer suggestions regarding these topics

4. Guidelines for Today’s Call • All Speakers Will Use Person-First Language • All Acronyms Will Be Spelled Out and Defined • Diverse Experiences Will Be Heard and Validated

5. Division of Mental Health: What is Their Responsibility? • State Mental Health Authority • Ensure access to those most in need of mental health services • Ensure access to state-of-the-art mental health services

6. Administrative Services Organization (ASO): What is It? • An organization contracted by the Division of Mental Health (DMH) • Assist DMH in continuing movement toward recovery/resiliency model • Adhere to Best Practices • Ensure the quality and appropriateness of DMH-funded services • Support and improve the transition to fee-for-service financing • Access and Choice

7. Administrative Services Organization (ASO): What is It NOT? • It is NOT a Managed Care Company • It is NOT a provider of services

8. Administrative Services Organization (ASO): Who Are They? • Value Options (VO) has been contracted by DMH as our ASO • Value Options was chosen because: • Committed to principles of recovery • Diverse client base – over 24 million consumers and families (public clients in 11 states) • Founded in 1986 • DMH + VO = Illinois Mental Health Collaborative for Access and Choice

9. Illinois Mental Health Collaborative: What Will They Do? • Authorize services • Support fidelity to best practice models • Ensure treatment plans are focused on unique consumer needs • Monitor and ensure the quality and intensity of services • Right services • In the right amount • At the right time

10. Illinois Mental Health Collaborative: What Areas Will Be Affected? • Consumer • Quality • Clinical

11. Illinois Mental Health Collaborative: What Should I Be Aware Of? • Consumer • Consumer/Family Handbook • Toll-Free Number • Website

12. Illinois Mental Health Collaborative: What Should I Be Aware Of? • Quality • Grievance Process • Consumer Satisfaction/Needs Assessment

13. Illinois Mental Health Collaborative: What Should I Be Aware Of? • Clinical • “The Expectation is Recovery” • Mental Health Services Manual • Recovery Orientation from beginning to end

14. Illinois Mental Health Collaborative: What Are the Benefits to Me? • Commitment to a “soft landing” will minimize disruption for consumers, families, and providers • Information directly to consumers • Consumer involvement in treatment planning • Consumer voice in service planning • Consumer voice in quality of services

15. How Can I Get More Information? • You are welcome to attend one of the upcoming orientation sessions: • Tuesday, December 11, 2007; 9am - 1pm • Chicago • Wednesday, December 12, 2007; 9am - 1pm • Springfield • Thursday, December 13, 2007; 9am - 1pm • Carterville

16. Guidelines for Q & A • All Speakers Will Use Person-First Language • All Acronyms Will Be Spelled Out and Defined • Diverse Experiences Will Be Heard and Validated • Limit to One Question per Person, then Pass to the Next Person • Saying “Thank You” Indicates You Are Finished With Your Question

17. Thank You! • Written Questions Can Be Sent To: • Bryce.Goff@illinois.gov • (fax: 309-693-5101) • Chris.Power@illinois.gov • (fax: 217-785-3066)