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Individual Conditioning Level 3

Spring 2011 Durham YMCA. Individual Conditioning Level 3. Intro and Icebreaker. Let’s get to know each other a little better… SPEED DATING 5 clients 5 coaches 2 observers Coaches – you are YMCA Personal Trainers meeting your clients for the first time.

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Individual Conditioning Level 3

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  1. Spring 2011 Durham YMCA Individual Conditioning Level 3

  2. Intro and Icebreaker • Let’s get to know each other a little better… SPEED DATING • 5 clients • 5 coaches • 2 observers • Coaches – you are YMCA Personal Trainers meeting your clients for the first time. • Scenario: Client has just purchased an intro to personal training package (3 sessions)

  3. Speed Dating… • Clients: What are your first impressions of this coach? • After your meeting you will have 10 seconds to write down a word or two describing your “first impression” • This is not about judging the particular coaches, just developing a list of characteristics • Scenario: you have just purchased an Intro to PT package (3 sessions)

  4. Speed Dating… • Observers • Write down what you see • Body language • Professionalism • General overall impressions of coaches and clients relationship • Scenario: You are on a tour of the facility and are considering personal training if you join

  5. Overview of Course • APRIL: • Class work • Observation/Shadowing • Assignments • Reading • Quizzes and Learning Activities • Next Steps (May – June): • Apprenticeship/Peer Teaching • Evaluation

  6. Course Objectives What do you hope to get out of this course?

  7. Today’s agenda

  8. Let’s see what we know… Or need to brush up on! Review of Basic Theory and IC 2 with Amanda

  9. Break time 7 minutes

  10. To ponder… • It ain’t what you don’t know that gets you in trouble, it’s what you know for sure that just ain’t so. • Mark Twain

  11. Questions or Concerns??

  12. Before we begin… • Why do we offer personal training/one-on-one sessions at the YMCA? • What is the role of the personal Trainer? • What will you contribute?

  13. Communication • Stages of relationship – Coach and Client • Rapport • Investigation • Planning • Action

  14. Rapport

  15. Icebreaker Debrief Coaches: How did you feel? Clients: What were some “first impressions?” Observers: What did you see?

  16. Making a good first impression SAM 2.0 standards – what our standards can teach us about building rapport • Standard: YMCA is Friendly and Welcoming • Standard: YMCA staff and volunteers build positive relationships with members.

  17. Friendly and Welcoming Volunteers/staff : are in uniform, which includes a visible nametag and engaging smile. take initiative to talk to members within 15 seconds, who come within 10 feet (3 meters) of them. use member’s/guest’s name in every possible interaction. are positive, helpful and welcoming at all times. are visible “on the floor” in the conditioning centre circulating to provide advice, support, and supervision to members

  18. Positive Relationships YMCA Volunteers and staff: • demonstrate YMCA Values in all interactions • interact with a variety of members, recognizing new members and introduce them to other members, staff and volunteers. • ask members/participants about their YMCA experience. • professionally handle member feedback by demonstrating YMCA values, probing skills and active listening to provide a satisfactory resolution for the member.

  19. Rapport - revisited • Groups of 3 • Client • Coach • Observer • Added twist

  20. Investigation Questions and Answers Gathering information Active Listening

  21. Pair and Square • Each pair decides on questions to ask based on participant form • Then one client, one coach, two observers GO forth and gather info!

  22. Pair and square discussion • Coaches: On which questions did you probe? Do you feel you got enough info to start planning? • Clients: Do you feel your trainer understood and listened to you? • Observers: Do you think there was good communication between the coach and client? Is there any questions that you would have probed, skipped or added?

  23. Lunch 45 minutes

  24. To ponder… •      “I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant.” Robert McCloskey • Any questions so far?

  25. Regroup: Rapport and Investigation What are some trainer barriers?

  26. Planning Those who fail to plan, plan to fail. Considerations: • Stages of Change • Learner Continuum • Goal setting – be SMART • Barrier Negotiation

  27. Stages of Change Think about a change that you have made - what was your motivation? - how did you progress through the stages of change?

  28. Who are we training? Learning Continuum • Beginners • Pre-intermediates • Intermediates • Advanced

  29. LEARNING CONTINUUM

  30. The beginner… • Understand the importance of exercise. • Have bad memories of exercise. • Are intimidated by the exercise environment. • Feel invisible (no one will notice if I don’t come). • Will avoid exercise if exercise is too uncomfortable. • Give low priority to exercise. • Expect staff to produce results for them. About 80% quit before the end of their first year

  31. Goal Setting • SMART • Helping to decipher goals • Different levels – quick wins to long term

  32. Barrier Negotiation • Problem solving with your client • If you can identify potential hiccups, you can better prepare your client to deal with them • See p. 2-16

  33. Potential barriers What is your client up against??? Common Barriers

  34. Program Plan -12 considerations • Routine Simplicity • Safety • Efficiency & Access • Client Comfort • Suitability • Form • Difficulty • Progression • Longevity • Productivity • Satisfaction • Results

  35. Break!

  36. Betty Beginner • New to exercise • 3 kids • Works part time • 42 years old • 15 lbs overweight • Husband purchased 8 sessions as a gift • What else do you need to know???

  37. Practice time • Pair up • Design a program plan for Betty Beginner

  38. Regroup • What’s the ideal program? • What were your main objectives? • What kind of goals did you set? • What barriers did you negotiate?

  39. Next Steps • Observation of at least 3 sessions: • 1 mYfitness session • 1training session with long time client • 1 training session with new client Describe the Client in terms of learner continuum, goals List 3 things the Trainer did to accommodate the needs of the client Do you think the training session was successful Is there anything you would have done differently

  40. You can't build a reputation on what you're going to do. Henry Ford

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