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IT Outsourcing

IT Outsourcing. Brian Emily Richard (B.E.R.). Introduction. What is outsourcing ? A delegation of non-core operations from internal production to an external entity. What operations are commonly outsourced?

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IT Outsourcing

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  1. IT Outsourcing Brian Emily Richard (B.E.R.)

  2. Introduction • What is outsourcing? • A delegation of non-core operations from internal production to an external entity. • What operations are commonly outsourced? • IT, Manufacturing, Software Testing, Business Process Outsourcing (BPO), Software Development, Data Analysis, Call Centers, Graphic Arts, Accounting, Payroll, Etc.

  3. Top 10 Countries/Companies For offshore outsourcing • India: HP, • China: IBM • Malaysia: Motorola, IBM • Czech Republic: IBM, Sun, Dell • Singapore: HP, • Philippines: Time Warner, Proctor and Gamble, Chevron • Brazil: Ford • Canada: GM • Chile: Citigroup • Poland: IBM, GE, Motorola

  4. The Game • Split into three teams, based on whether you are for, against, or neutral. • Teams are scored as a whole, and each team must answer each question. • Points are given for valid arguments. • Candy will be rewarded.

  5. Questions: • What problems do you see with Xin’s decision making process? • What additional things should he consider before outsourcing to China? • Would you chose the “captive” office, or would you partner with a Chinese firm? Why? • Would you outsource to India or China? Why? • The last paragraph talks about Xin’s employees being on site with their clients, will this still be reasonable with his operations based in China?

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