1 / 14

From Mr. Ashutosh G Joshi Knowledge Resource Centre, joshi.ashutosh@mahindra ,

Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables. From Mr. Ashutosh G Joshi Knowledge Resource Centre, joshi.ashutosh@mahindra.com ,. Objectives. Customer Satisfaction User’s Friend Customer’s delight Budget Monitoring Efficiency Improvement.

eliana-allen
Download Presentation

From Mr. Ashutosh G Joshi Knowledge Resource Centre, joshi.ashutosh@mahindra ,

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables From Mr. Ashutosh G Joshi Knowledge Resource Centre, joshi.ashutosh@mahindra.com,

  2. Objectives Customer Satisfaction User’s Friend Customer’s delight Budget Monitoring Efficiency Improvement Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables

  3. Yes End Summary {YES}Report KRC- A Profile Hypothesis Methodology Data Collection Techniques Outcome Analysis Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables

  4. YES as a tool for Performance Audit Data analysis Over all assessment Customer focus Budget Implication Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables

  5. Determining Right Things to do Current Topics and titles General information Conduct customer survey frequently Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables

  6. Budget Utilization: Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables

  7. Budget Utilization: Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables Graph 1 Graph 2 Budget proposed / Expenses Expenses per users

  8. Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables Indirect benefits • IASLIC- Ranganathan Award for best article 2005. • 1st prize in of E-Forum Essay Competition 2005. • 1st Prize Quiz competition at NIMA Index 2006. • Technology Award to Project Granthagar in AS Annual conference 2006. • R&D Award for Multi-location KRC system in AS Annual conference 2007. • Mahindra Innovation Award 2008. • Mahindra Excellerator award 2010.

  9. Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables Tacit benefit

  10. Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables Direct benefits • Use of Technology - Project Granthagar . • Higher Usage. • Better Visibility. • Communication. • Change Management. • Turn Over Rate

  11. Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables Turnover Rate

  12. Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables Areas to address • Work Practices & policy • Work flow and work areas • Loan periods & policies • Reminder and follow up

  13. Collaborate & grow Turn over rate Tangible benefits Communicate Impact on end user Setting targets Review policies Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables Recommendations

  14. Mapping a Knowledge Resource Centre’s services beyond it’s direct deliverables Conclusion • Knowledge of Y ES • YES data analysis • Growing organism • Performance over reporting

More Related