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ILEC NETWORK AND ACCOUNT CONTACTS

ILEC NETWORK AND ACCOUNT CONTACTS. Wholesale Team Contacts and High Level Responsibilities. Account Manager - New Services New contracts or renegotiate contracts Pricing Meet Point changes Initial facility Upgrades

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ILEC NETWORK AND ACCOUNT CONTACTS

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  1. ILEC NETWORK AND ACCOUNT CONTACTS • Wholesale Team Contacts and High Level Responsibilities. • Account Manager - • New Services • New contracts or renegotiate contracts • Pricing • Meet Point changes • Initial facility Upgrades • Wendy Gray wendy.gray@centurylink.com 541-387-9285 CA, ID, NV, OR, WA, MT, CO, UT, WY All states: AT&T, CBT & Frontier • Sharon Kampschroersharon.kampschroer@centurylink.com 612-359-5110 AZ, IA, MN, ND, NE ,NM, SD All States: TDS • Sandy Nelsonsandy.nelson@centurylink.com 318- 340-5145 GA, NJ, NC, OH, PA, SC, TN, VA All States: Windstream • Susan Smithsusan.smith@centurylink.com 903-792-3499 AL, AR, FL, KS, LA, MS ,MO, OK, TX All States: Verizon • Escalation Contact • Susan Smith- Manager Account Administration 903-792-3499 • Jack Burge - Director Wholesale Account Management 407-889-6434 • Mike Hunsucker - VP CLEC 303-330-6546 • Service Manager – • Implementation of facility upgrades • Switch Conversions • SS7 conversions • Augments/disconnections • Karla Quintana karla.quintana@qwest.com 303-992-1484 CO, ID, MT, UT, WY, NM, AZ, NV, IN, NJ, NC, PA, SC, TN, VA • Phyllis Williams phyllis.williams@qwest.com 253-372-5329 OR, WA, CA, KS, MS, MO, OK, TX, OH • Jennifer Fisherjennifer.fisher@qwest.com 515-558-1266 I A, NE, ND, SD, MN, IL, MI, WI, AL, AK, FL, LA, GA, • Escalation Contact • David Schlosser - Service Delivery Manager 612-663-5499 • Ken Beck - Director Wholesale Service Management 303-308-5400 • Warren Mickens - VP Wholesale Operations 303-672-2842 • TEST AND TURN UP; trunk translations and switched carrier – follow VRU prompts • Legacy Qwest 800-830-0722 • Legacy Qwest 911 800-355-5176 • Legacy CenturyLink/Embarq 800-669-1245 • Legacy CenturyLink/Embarq DS1 888-862-8293 • REPAIR AND MAINTENANCE • Legacy Qwest 911 800-357-0911 • Legacy Qwest 800-830-0722 • Legacy CenturyLink/Embarq 888-862-8293 • Message services include 26 code • Alarms • Cable cuts • Complex Translations • T1’s • SS7 • Escalation procedures ALL AREAS: All escalations route through Repair and Maintenance • Legacy Qwest states: AZ, CO, IA, ID, MN, MT, NE, NM, ND, OR, SD, UT, WA, WY • Legacy CenturyLink/Embarq states: GA,NJ, NC, OH, PA, SC, TN, VA, AL, AR, FL, KS, LA, MS, MO, OK, TX, CA, ID, NV, OR, WA

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