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CA Outbound Dialer Module

CA Outbound Dialer Module. Sales Presentation. Table of Contents. Overview How to Order Why Applications? Contact. Overview. Overview.

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CA Outbound Dialer Module

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  1. CA Outbound DialerModule

    Sales Presentation
  2. Table of Contents Overview How to Order Why Applications? Contact

  3. Overview

  4. Overview CA Outbound Dialer Module automatically places calls to a predefined list of phone numbers and connects the called person to the appropriate agent as soon as the call is answered. It works with TDE, NCP and NS1000 PBX series. Benefits to Customer Significantly improve contact center productivity, agents spending more time talking than dialing Enhance customer service and increases customer satisfaction Speeds up response times Increases productivity and reduces costs Benefits to Dealer – Increase sales into Collections Agencies, Patient Check-Up, Appointment Confirmation, Lead Generating, Telemarketing, Political Campaigns
  5. Overview Key Features Calls the numbers one by one as soon as Agents becomes available Busy or no answer numbers are retried The outbound dialer eliminates the customer search and dial time that the agent normally does Agents are presented with calls as their status changes to “idle” Import/ export call list from/ to external CSV file Outbound call list can be shared via MS SQL database between multiple Agents English, German, Spanish user interface support
  6. Overview Market impact for CA Outbound Dialer Module
  7. Use Case Company Law Firm Use Case 1. John configures the list of recipients to be called 3. Outgoing Call John PBX + CA Server 2. Dialer makes call to recipients using User phone Panasonic CA Client Nick Outbound Dialer Module PSTN/ IP 5. Repeat steps 1-5 until the list is completed 4. Dialer finishes call and Agent writes notes LAN

  8. How to Order

  9. How to Order Distributor/ Reseller sends Order for License Key to Panasonic Sales Company Product Order Flow Ordering Product must be ordered from Panasonic Sales Company CA modules is introduced on the Panasonic Price List CA Modules Install Kit is available on the Poltys Licensing portal NOTE: Ordering procedure may be different from region to region according to local requirements Licensing Panasonic CA must have an active license (permanent or trial) in order for the CA Modules to be functional Each CA Module comes with a 60 days trial license The customers will receive Activation Codes and will be able to activate the CA Modules from the Poltys Licensing Portal (https://licensing.poltys.com) Panasonic Sales Company sends Order for License Key to Poltys Poltys sends monthly Invoice to Panasonic Sales Company Panasonic Sales Company sends Invoice to Distributor/ Reseller Poltys sends Order Confirmation to both Panasonic Sales Company and Distributor/ Reseller
  10. CA Outbound Dialer Part Numbers 3PS-OUTDIAL-CA1 CA Outbound Dialer Module 1 (one) license 3PS-REM-INSTALL Remote System installation and configuration service Note: Part numbers may be different from region to region according to local ordering system requirements

  11. Why Applications?

  12. Why Sell Applications? Requests from Dealers/ Sales Companies and Lost Prospects
  13. Why Sell Applications? Call Center Solutions Comparison
  14. Why Sell Applications? Unified Communications Solutions Comparison Unified Communications Solutions Comparison
  15. Why Sell Applications? Competitor Solutions Avaya CCR means “Customer Call Reporter” CMS means “Call Management System” Callback Assist Call Pilot contained in “Unified Messaging” platform Proactive Contact One-X Communicator Nurse Call Response Patient Appointment Reminder NEC MyCalls UCB means “Unified Communications for Business” UC for Enterprise
  16. Why Sell Applications? PBX Market Trends There is an increase in the number of IP systems being sold worldwide. The traditional TDM system market is declining. Dealers therefore need to expand the range of communication solutions that they offer in order to compete in an increasingly crowded market. IP Extensions TDM Extensions Asterisk Terminals Hosted VoIP
  17. Why Sell Applications? Integrated Solutions with Voice and Data The traditional borders between PBX resellers and IT reseller are increasingly becoming blurred. The future is moving towards totally integrated solutions with voice and data solutions available for all business models.
  18. Why Sell Applications? PBX Business Direction Business Concept SolutionsOriented Business PBX Business Solutions = PBX + Applications Easy Configuration Quality Reliability High Added Value Medium and Large Organizations Target Customers Target Customers Small Offices

  19. Contact

  20. Contact Poltys, Inc. 3300 N. Main Street, Suite D Anderson, SC 29621-4128 USA US: +1 (864) 642-6103 Canada: +1 (905) 910-0324 UK: +44 (0)20 3002 7716 GE: TBD RO: +40 21 319-9822 Web: www.poltys.com/ca-modules Sales: sales@poltys.com Support: support@poltys.com

  21. Thank You!

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