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Dealing with Change

Dealing with Change. What we are going to talk about…. Drivers of change Emotions and change Change implementation How people change How to better deal with change. Government Workforce 2020. Changes in Meeting Planning. How many changes since 2003?. Technology (speed) Transparency

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Dealing with Change

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  1. Dealing with Change

  2. What we are going to talk about… Drivers of change Emotions and change Change implementation How people change How to better deal with change

  3. Government Workforce 2020

  4. Changes in Meeting Planning How many changes since 2003?

  5. Technology (speed) Transparency Economic crisis Customer expectations Access to information Waves of retirements Multi-generational Performance culture Leadership gaps Talent shortages Complex mission Complex issues Drivers of Change Meeting Planners No more status quo Creativity & Innovation

  6. Change Implementation Model

  7. Critical Mass Change Adoption Model Innovators Early Adopters Early Majority Late Majority Laggards Everett M. Rogers

  8. How People Change

  9. Emotional Cycles of Change When change is viewed positively…

  10. Emotional Cycles of Change When change is viewed negatively…

  11. Focus on what you can control Circle of Concern Influence

  12. Adapted from ,William Bridges Individual Stages in Change Managing Transitions Possible starting points 1

  13. Address the endings

  14. Allow for transitions

  15. Develop beginnings

  16. The end is where we start from.” T.S. Elliot “To make an end is to make a beginning

  17. Summary • Drivers of change • Emotional cycles of change • Change implementation model (7s) • Change adoption model (critical mass) • How people change (recognition/choice) • Endings – beginnings • Circle of influence – circle of concern

  18. How people learn The Percentage (%) Of Information That We Retain When We: 10% Read 20% Hear 30% See 50% See and Hear 70% Discuss 80% Experience 95% S H A R E 0 20 40 60 80 100 Based on work by William Glasser

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