Individual Handout Assignments Dealing with Change

1. “First the bad news: If you’re not willing to embrace change you’re not ready to lead. Put simply, leadership is not a static endeavor”. Roselinde Torres Individual Handout Assignments Dealing with Change page 4Why do people resist change? List 2 or 3 reasons. Two presidents and one VP will be addressing how they lead change. Prepare a question that you would like to have answered. Dr. Susanne Adams, president at Brunswick and Dr. Kathy Matlock, President of Southeastern CC will be with us on Thursday and Dr. Ted Spring, president at Cape Fear will come on Friday . page 10 Choose a change you or your college may be experiencing. On page 10 indicate who is the sponsor, agent and target of the change. At the bottom of the same page, suggest givens, negotiables and controllables of your selected change. page 11 prepare an elevator speech on your change. This should last no longer than 45 seconds. Questions on page 11 will guide your process. Leadership Is All About Influence page 16 Read about the 5 levels of leadership, identify at which level you think you are. During the session we will talk about what you need to move or maintain your desired level. If you have a new position you might just be at LEVEL one. page 18 Check the box on the left of the skill for those you think you might need to improve. Suggest ways to accomplish the improvement. pages 21-23 Read the section in Maxwell’s 360 Degree Leadership book on Leading UP, DOWN, and ACROSS. (You were assigned this earlier and asked to choose which direction was the most challenging for you to lead and why . Use the worksheet from pages 21, 22. 23 to write down how you might want to apply strategies for the principles you want to improve to lead more effectively in that direction. page 26 You will evaluate the NCCCLP program as a team. Read the questions on page 26 and write down your suggestions so you will be ready to contribute to your team’s discussion. If you want to turn this page in individually, please feel free to do this.

2. Dealing With Change The Change Cycle Roles in Change Strategies to Manage Change “It is not the strongest of the species that survives, nor the most intelligent, but rather the one most responsive to change.” …. Charles Darwin Designed and Facilitated by P.A.Training Solutions

3. Participant Outcomes Give reasons for resistance to change. Describe the Stages of Change Model. Recognize behaviors of people as they move through the stages of change. Identify needed leadership skills to move people through the stages of change. Describe strategies to move people through the stages of changes. Utilize some change tools to solve change scenarios. Create a plan for leading change. NCCCLP - Facilitators Dr. Pat Akers & Althea Riddick

4. Knowledge • People • Technology Change is created by? 20-50-30 Rule Resistance to Change 20% Think it is O.K. 30% Resist Why do people resist change? ________________________________________ ________________________________________ ________________________________________ 50% Sit on the fence NCCCLP - Facilitators Dr. Pat Akers & Althea Riddick

5. Tar Heel State Case Study Notes NCCCLP - Facilitators Dr. Pat Akers & Althea Riddick

6. What Do Employees Want to Hear During Change? Source: Used from Blog by Miri McDonald – March 12, 2012. http://www.mirimcdonald.com/miri_mcdonald/2012/03/what-employees-want-to-hear-during-change.html NCCCLP - Facilitators Dr. Pat Akers & Althea Riddick

7. The Stages of Change Commitment Loss Exploration Discomfort DA N G E R Z O N E Your College and Personal Changes NCCCLP - Facilitators Dr. Pat Akers & Althea Riddick

8. The Stages of Change Worksheet NCCCLP - Facilitators Dr. Pat Akers & Althea Riddick

9. Notes From Presidents’ Panel NCCCLP - Facilitators Dr. Pat Akers & Althea Riddick

10. Roles in Dealing with Change Controlling Change NCCCLP - Facilitators Dr. Pat Akers & Althea Riddick

11. Formula for the Elevator Speech to Talk About Change • Here is what our project (change) is about….. • Here is why it is important to do…….. • Here is what success will look like when it is complete…… • Here’s what we need from you….. NCCCLP - Facilitators Dr. Pat Akers & Althea Riddick

12. NCCCLP - Facilitators Dr. Pat Akers & Althea Riddick

13. Dealing With Change My Plan • A leadership skill I need to improve to deal with change is … • Steps I can take this month to improve or enhance my ability to deal with change are … • Questions that still remain for me … NCCCLP - Facilitators Dr. Pat Akers & Althea Riddick

14. Leadership is all about…INFLUENCE“Putting ideas into action through the involvement of others.” - John Maxwell NCCCLP Spring Retreat March 27-28, 2014 Designed by P.A.Training Solutions

15. Table of Contents Participant Outcomes Discuss the five levels of leadership. Identify the level of leadership that best fits you. Assess skills needed to be a 360 degree leader. Share best practices about leading UP, Down, and Across. NCCCLP - Facilitators Dr. Pat Akers & Dr. Mandi Lee

16. The Five Levels of Leadership 5 Pinnacle RESPECT:People follow because of who you are and what you represent. 4 People Development NOTE:Reserved for leaders who have spent years growing people. REPRODUCTION:People follow because of what you have done for them. NOTE: People are loyal to you because of the growth opportunities you have given them. There is a high commitment to success. 3 Production RESULTS:People follow because of what you have done for the organization. NOTE:Success is sensed by your people and they admire your leadership. They like your follow through and your genuine concern for them. They feel you make solid decisions. 2 Permission RELATIONSHIPS : People follow because they want to. NOTE:People will follow you beyond your stated authority because they know you care. Respect at this level breeds trusted relationships. Possess a genuine concern for your people. 1 Position RIGHTS: People follow because they have to. NOTE:The entry level. The only influence is that which is associated with your job title; therefore your rights are based on your position description. Perceived as bosses, not leaders. Reproduced with Permission from: John Maxwell’s Developing the Leader Within You. p. 5-16 1993. Thomas Nelson Inc. Nashville, Tennessee.

18. 360 Degree Leader Qualities Check the box to the left if that skill is one you need to improve. Suggest a way you might improve. • Adaptability – Adjusts quickly to change. “Blessed are the flexible, for they shall not be bent out of shape.” • Communication – Communicates and listens well in both directions. • Countability – Can be counted on when it matters. • Discernment – Understands the real issues and know what really matters. “A smart person believes only half of what he hears, but a really smart person knows which half to believe.” • Endurance – Remains consistent. • Perspective – Sees beyond ones point of view. “Leadership is seeing opportunities in tough times.” • Security – Finds identity in self, not position and does not focus on titles. • Servant hood – Does whatever it takes. • Resourcefulness-- Finds creative and resourceful ways to make things happen. • Maturity – Puts the team before themselves. Did you know? 99% of all leadership occurs not from the top but from the middle of the organization. Adapted from John Maxwell’s 360 Degree Leader: Developing Your Influence from Anywhere in the Organization. 2006. Thomas Nelson Inc. Nashville, Tennessee.

19. Your Leadership Environment Identify the people in “your” environment. These are the people whom you will target or have targeted in working to become a 360 Degree leader. Your Boss You The Leader Your Peers Your Peers Your Subordinates “Succession is one of the key responsibilities of leadership”. … Max DePree Being a good 360 degree leader today provides possibilities that the organization will be good tomorrow and in the future. Creating 360 degree leaders will give your organization greater depth and raise the bar, so everyone wins.

20. Leadership is All About Influence Everyone is a leader because everyone influences someone. Who have youinfluenced this month? ___________________________ Who has influenced YOU? ____________________________________ “Not everyone will become a great leader, but everyone can become a better leader.” - John Maxwell • The Ultimate Test Of Leadership: Creating Positive Change • Develop a trust with people. • Develop meeting agendas that will assist change. • Encourage influencers to influence others informally. • Give the people ownership of the change. • Make personal changes before asking others to change. • Place influencers in leadership positions. • Show the people how the change will benefit them. • Understand the history of the organization. • Excellent leaders avoid the “seven deadly sins” • Failing to keep people informed. • Not asking team members for advice and help. • Not keeping criticism constructive. • Not developing a sense of responsibility in team members. • Thwarting personal talent by emphasizing rules rather than skills. • Trying to be liked rather than respected.

21. Strategies to Lead UP Adapted from John Maxwell’s 360 Degree Leader: Developing Your Influence from Anywhere in the Organization. 2006. Thomas Nelson Inc. Nashville, Tennessee.

22. Strategies to Lead Down Adapted from John Maxwell’s 360 Degree Leader: Developing Your Influence from Anywhere in the Organization. 2006. Thomas Nelson Inc. Nashville, Tennessee.

23. Strategies to Lead Across Adapted from John Maxwell’s 360 Degree Leader: Developing Your Influence from Anywhere in the Organization. 2006. Thomas Nelson Inc. Nashville, Tennessee.

24. Questions From the Video“What Does It Takes to Be a Great Leader?” Source: Source http://www.ted.com/talks/roselinde_torres_what_it_takes_to_be_a_great_leader NCCCLP - Facilitators Dr. Pat Akers & Dr. Mandi Lee

25. If You Want to Be a 360 Degree Leader Remember: Leadership is a journey that starts where you are, not where you want to be. Each level of leadership requires a higher degree of skills. Great responsibilities come only after handling small ones well. Leading at your current level creates your résumé for going to the next level. Leadership is influence and action, not position or title. Lead from the heart, because people are your greatest asset. Think about it To know why to do something is wisdom.To know how to do it is skill.To know when to do it is judgment.To strive to do it best is dedication.To do it for the benefit of others is service.To want to help others is compassion.To do this quietly is humility.To get the job done is achievement.To get all others to do all these things is…Leadership

26. You will be doing this as a team at the session on Friday. Having your ideas written down ahead of time will make this exercise go faster.